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Userlytics’ Privacy Policy:

Use of “AI UX ANALYSIS” and other Artificial Intelligence Tools

This Artificial Intelligence Privacy Policy outlines the practices of Userlytics Corporation (“we,” “us,” or “our”) regarding the use of Artificial Intelligence (AI) tools and associated APIs with said tools, (“AI UX Analysis”), including OpenAI’s ChatGPT, in relation to the collection, processing, and protection of personal data. By using our services, you consent to the terms described in this policy.

The use of AI UX Analysis is an “opt-in” feature, which means it will only be used on a study per study basis with the affirmative consent of the Client. Furthermore, this “opt-in” capability will only be made available to the Client if they specifically request its availability for use on a study by study basis (double “opt-in”).

We may use 3rd party Artificial Intelligence tools and platforms to perform data analysis, as long as the client has opted in for its usage, on both a general as well as a study-by-study basis. In such cases, following the completion of a study, we upload encrypted transcriptions to the third party platform to provide a synthesis and analysis of the results. The AI UX Analysis feature should only be used as a supplement and not as the sole source of evaluation; AI UX Analysis insights may not capture all the necessary metrics required for valuable insights. Therefore, it is recommended that the results of the AI UX Analysis be used in conjunction with other evaluation methods to ensure a comprehensive assessment of the user experience.

The data collected and processed by AI UX Analysis consists of data extracted from a specific study. The specific data collected depends on the structure of the study, which is solely determined by the client. 

We maintain industry-standard security protocols to ensure the security and confidentiality of the data collected by AI UX Analysis. Our security practices are governed by applicable data privacy laws, and we obtain annual certifications, such as ISO 27001, to demonstrate our commitment to robust security measures. For detailed information regarding our security policies, please refer to our Information Security Policy [https://www.userlytics.com/information-security-policy/].

We do not share the data analysis results obtained from AI UX Analysis with any third parties, except for our clients who have engaged our services and are paying for the analysis. Furthermore, we have disabled the use of data by third parties, such as OpenAI-ChatGPT, for their own language model training, ensuring that the information uploaded is not used for any other purpose. 

The data uploaded to the system is purged directly after the completion of the analysis. We do not retain any data within any 3rd party AI system beyond the analysis process.

We do not engage in any automated decision-making processes based on the data collected by AI UX Analysis. The analysis performed by AI UX Analysis serves as a tool for review and should not be considered the sole determiner when evaluating results. We recommend using our UX Consulting, in conjunction with AI UX Analysis  to create the most complete analysis. 

We have signed a Data Processing Agreement (DPA) with the third party platforms used, which guarantees the rights granted under applicable data protection laws. 

For detailed information about your rights as a tester, please refer to our Privacy Policy for Testers [https://www.userlytics.com/privacy-policy-testers/]. 

For clients, please consult our Privacy Policy for Clients [https://www.userlytics.com/privacy-policy-clients/].

In addition to our use of AI tools, we may utilize cookies or similar tracking technologies. For more information on how we use cookies, please refer to our Cookie Policy [https://www.userlytics.com/cookie-policy/].

If applicable, we adhere to age restrictions and special provisions regarding the collection and processing of data from minors, as specified under applicable data protection laws, such as the General Data Protection Regulation (GDPR).

We are aware of the ongoing changes to legislation, the evolving landscape of AI use, and the concerns surrounding Artificial Intelligence. We are committed to staying up-to-date with these developments and constantly evaluating our practices to ensure compliance and alignment with best practices.As the regulatory and technological landscape evolves, we will review and update our privacy policies and our use of AI tools accordingly. We encourage you to check our website periodically for any updates.

If you have questions or comments about this Cookie Policy, please contact us at:

  • Userlytics Corporation
  • 1200 Brickell Avenue, Suite 1950
  • Miami, Florida, USA, 33131
  • +1 888-809-0047
  • dpo@userlytics.com

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