Scalable & Customized User Research
Your websites, applications, mobile apps, prototypes, even competitor assets; optimize your customer journey, the user interface, and your users' experience.
Our Clients
Some of the thousands of companies that have optimized their user experience by partnering with Userlytics:
Some of our state of the Art Capabilities
Advanced Video Capture & Editing
Take advantage of Picture in Picture Recordings, Automated Transcriptions, Hyperlinked Annotations and even Highlight Reels for both unmoderated and moderated UX testing.
Quantitative & Qualitative Metrics
Leverage advanced quantitative metrics such as Time on Task and Success/Failure Questions, SUS and NPS, SEQ and Rating Questions. We have many other types of survey data.
Tree Testing & Card Sorting
Optimize the Information Architecture (IA) of Web sites, mobile/desktop apps, and prototypes by exploring the thought processes of participants as they categorize and search for items.
Live Conversations
Easily launch a moderated UX test or In-Depth Interview (IDI) by scheduling a Live Conversation with participants from our massive global panel, or with your own participants.
Easy Onboarding
Moderated sessions do not require participants to download any special application, plug-in or extension, so you can easily target B2B Personas within corporate firewalls!
PII Protection
Leverage the capability to block screen recording during sensitive moments in the user experience test journey. EU-US Privacy Shield Certified and fully GDPR compliant.
The value of testing in the Design Process
Analytics tells you What. Userlytics tells you Why.
UX Services
The Userlytics Testing Suite is a state of the art platform that allows you to run any combination of moderated or unmoderated user experience studies, usability tests, or card sorting and tree testing information architecture optimization projects, using a multiplicity of features for the customized User Research study that best fits your needs.
Leverage a Global Participant Panel of almost 600,000 so as to test your web, app or prototype with real people. Or provide your own participants, or those of a 3rd party.
Take advantage of our UX Reports by Senior User Experience Consultants, with detailed recommendations. And you will always benefit from our "Best in Class" Customer Service to help you resolve any challenge!
How It Works
1
Filter your User Persona
You can use our global panel, and leverage our unique demographic filters as well as set up a custom screener, or bring your own participants.
2
Create your Test
Define the tasks users need to complete on your site, app or prototype. Use advanced UT metrics such as Time on Task, Success/Failure, SUS, or SEQ.
3
Get Real Feedback
In just minutes, you will receive qualitative and quantitative data and insights. Use instant time stamped and searchable AI-based transcription service.
4
Share the Results
Easily share individual clips, or highlight reel compilations, or entire projects to any stakeholder or member of your team; you an even customize the logo and colour scheme of the shared study!
Client Comments
Nik Jamnadas
User Experience Researcher
Userlytics is an excellent tool for unmoderated remote user testing sessions. We often run mobile studies on different mobile platforms in various markets. We are delighted to see Userlytics continuously expand their panel and successfully recruit participants based on our profile requirements, the rapid turnaround time from launch to completion of a project is what sets them apart, and we are extremely satisfied with their platform and services.
Carl Ferrara
Product Development
As a global non-profit, we have a firm commitment to learning and listening to our supporters. From focus groups to usability testing, gathering this insight can only lead to a better user experience for every donor that hits our site.To date, we’ve worked closely with Userlytics and the platform has a solid user interface, making it that much easier to launch a study and view the results. I also love that they are committed to rolling out new features and enhancements on the platform. Ultimately, that’s what makes the difference in the long stretch.Finally, their support and management staff are exceptional. I highly recommend them!!
Pawel Banhegyi
Research Manager
We recently ran two difficult studies with Userlytics for two different clients and for both studies Userlytics managed to find excellent users who were able to provide extremely helpful insights. For the first study, Userlytics was the only company who found a PII safe, secure and GDPR compliant way to source respondents required by our banking client. Additionally, I think our other client will have to sit down when they see we've managed to get both kids and parents interacting with their app in front of the monitor.
Gregory Yeadon
Brand Manager
We’ve used Userlytics multiple times to obtain great, fast, and actionable data on our website as well as our ecommerce listings. They are a great team that hustles to get you impactful insights to help optimize your online presence. We will continue to use them in the future to stay on top of critical user insights.
Lynn Bacigalupo
Senior Strategist
Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process – from the nuances of user recruiting through test execution and evaluation. Our team has received excellent quality of user responses and actionable feedback.
New Media Denver
Userlytics made the process so easy! As they effortlessly managed the “how” of testing, we were able to focus on the “what”. Without data, web designers work from assumptions. With data, the end user experience becomes relevant to design implementations.
Fred Pike
Managing Director
I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool!
Vincent Mazza
I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner!
Jonathan Prescott
Director of Digital Optimization
We started using Userlytics on can Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.
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