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Streamline UX Research with Userlytics’ Unmoderated Testing

The Unmoderated Testing Process

1- Unmoderated Studies

Launch Study


Create a study through our intuitive study builder. Design the look and feel of your study, and choose from an extensive list of qualitative and quantitative study activities.

2

Find Participants Effortlessly

Choose between filtering participants from our panel of 2 million, or supplying your own participants. Quickly onboard your own participants with our easy-to-use technology. 

3

Efficiently Analyze Results

Review study recordings, transcriptions, quantitative metrics, and other study results. Create individual clips and highlight reels, and click to go directly to timeline moments in a video.

4

Optional Expert Analysis

Obtain an optional executive summary and analysis from one of our professional UX consultants, complete with detailed insights and actionable recommendations.

Interface showcasing unmoderated testing process with the video highlight feature
Website Usability Testing

Key Features of Userlytics’ Unmoderated Testing

  • Skipping Logic: Navigate through studies seamlessly with skipping logic, providing flexibility and customization in study activities.
  • Picture-in-Picture Formatting: Experience state-of-the-art features, including picture-in-picture formatting for comprehensive insights.
  • Customizable Activity Templates: Tailor your study with ease using customizable activity templates that suit your unique requirements.
  • Easy Onboarding: create personalized invitation links and filtering tools for easy participant onboarding.

Benefits of Userlytics’ unmoderated testing

  • Convenience

    Remote, unmoderated testing allows participants to complete tasks at their own convenience, from their own location, without having to travel to a testing facility.

  • Flexibility

    Participants can complete tasks on their own schedule, which allows for a wider range of participants to be included in the study. This can increase the diversity of the user pool, leading to more accurate and representative data.

  • Cost-effective

    Remote, unmoderated testing is less expensive than traditional moderated testing, as there is no need to pay for a testing facility or a moderator.

  • Less bias

    With remote, unmoderated testing, participants can complete tasks in their natural environment, without the presence of a moderator influencing their behavior or responses. This can lead to more honest and unbiased feedback.

  • Increased sample size

    Since participants can complete tasks on their own time, remote, unmoderated testing

  • Faster turnaround

    With remote, unmoderated testing, participants can complete tasks and provide feedback quickly, allowing for faster data collection and analysis - receive results in a matter of hours, or even minutes! This can help researchers make quicker and more informed decisions.

What is unmoderated testing?

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Unmoderated testing is a type of user testing where participants complete tasks on their own, without a moderator present. This allows for more natural interactions and quicker results. It’s particularly useful in remote usability testing, where participants can be located anywhere in the world, providing valuable insights into user experience (UX) without the need for scheduling or direct supervision.

When should I use moderated vs unmoderated testing?

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Use moderated testing when you need in-depth insights and the ability to ask follow-up questions in real-time. Unmoderated testing, on the other hand, is ideal for large-scale studies where you want to gather feedback quickly and efficiently. It’s especially beneficial for website usability testing and when you need unbiased, real-world user interactions.

How do I run unmoderated user testing with Userlytics?

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Running an unmoderated user test with Userlytics is simple. Start by designing your study using our intuitive builder. Next, recruit participants from our global panel. Once your study is live, participants can complete tasks at their convenience, and you can review detailed results, including video recordings, transcriptions, and quantitative metrics, all through our UX testing platform.

Can you provide examples of unmoderated testing?

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Unmoderated usability testing can be applied to various scenarios, such as testing website navigation, mobile app usability, and even e-commerce checkout processes. For example, you can use unmoderated user testing tools to observe how users interact with a new feature on your site or to compare the usability of different design prototypes.

What are the drawbacks of unmoderated testing?

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While unmoderated testing offers many advantages, it may lack the depth of insights that moderated testing provides, especially in complex scenarios requiring immediate clarification. Additionally, since participants complete tasks independently, there is less control over the testing environment, which can sometimes result in incomplete data. However, these drawbacks can be mitigated by carefully designing your study and using advanced unmoderated testing platforms.

What is the difference between unmoderated and moderated usability testing?

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The primary difference lies in the presence of a moderator. In moderated usability testing, a facilitator guides the participant through tasks, often asking questions and probing for deeper insights. Unmoderated usability testing, on the other hand, allows participants to complete tasks independently, which can lead to more natural behavior and unbiased feedback. Both methods have their place in a comprehensive UX research strategy.

Can unmoderated testing be integrated with other UX research methods?

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Absolutely. Unmoderated testing can complement other UX research methods, such as moderated sessions, surveys, and A/B testing. By combining different approaches, you can gain a more holistic understanding of user behavior and preferences, leading to better-informed design decisions.

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