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Upgrade your usability testing with our Professional Services

Our Professional Services department is a team of experienced and diverse UX researchers that provide full scale, end-to-end research services for studies or test types of all kinds. Our experienced researchers will identify your primary study objectives, and take your project from inception all the way to analysis and reporting, allowing you to focus on the things that matter most – results!

Who makes up our professional services team?

Our Professional Services Team of UX research is spread across multiple countries, including the U.S., Canada, Spain, and more, providing you with a diverse approach to user experience research and testing.

Our team has extensive understanding of international markets, including how to adhere to cultural norms, how to identify key areas of interest, how to protect user data, and understanding of the capabilities and limitations of participants in those countries.

Our Professional Services team members can collectively speak 10 different languages, including English, Spanish, Russian, Portuguese, French, Italian, German, Mandarin, Cantonese, Vietnamese, allowing them to conduct and interpret UX studies in almost any part of the world.

Our research professionals come from a wide range of academic backgrounds, with postgraduate degrees in market research, marketing, consumer psychology, design, engineering, education, cognitive science, and interactive media, and more. Furthermore, our team has worked in various industries and sectors, ranging from government to online retail, to consumer goods and media.

On-demand services

Complete UX Projects

Complete UX Projects

If you are in a time crunch or simply want someone to take the labor of conducting UX testing off your hands, our Professional Services team can run an entire project for you, saving you loads of time and energy, and delivering expertise you can trust.

Test Plans and Training Sessions

Test Plans and Training Sessions

Our Professional Services team members can help create a carefully tailored UX test that delivers you the user insights you are looking for. Or if you need a little guidance before you dive into your UX research and testing, they can conduct one-on-one training sessions with you and your team, giving you guidance on how to plan and run a study, and key insights to look for.

Moderation

Let us reduce your workload by supplying a trained UX moderator for your Moderated Testing studies who will get the most out of your participants.

Analysis & Reporting

Analysis & Reporting

Our experienced UX Researchers will build out a well researched report with clear takeaways and actionable next steps to improve your customer experience.

EZ UX Analysis

EZ UX Analysis is an all-in-one way to receive detailed recommendations for optimizing your user experience without lifting a finger. Just answer our short questionnaire about your testing needs, and then our UX researchers will prepare and launch your study and present the results to you and your team within a two-week timeframe. All at a reasonable, fixed cost!

ULX Score

Trademarked by our Professional Services Team, the ULX Score is an index that identifies strong and weak areas of your apps, websites, and prototypes by assessing 18 key UX related attributes, then producing an overall usability score.

Advanced UX methodologies

Our Professional Services team can apply a wide-range of methodologies to help optimize your study:

  • Usability Testing

    Present users with activities to perform while using your product in order to identify usability and user experience issues.

  • Surveys

    Ask objective questions to a large sample size so as to receive validation of hypothesis.

  • Moderated Testing

    Our professional consultants can moderate a Moderated Testing to conduct a deep dive into the motivations and unmet needs and goals of participants.

  • Focus Groups

    Have a Moderated Testing with multiple participants simultaneously to uncover qualitative insights.

  • A/B Testing and Preference Testing

    Contrast the experiences and perceptions between two different test assets or between a production asset and a prototype asset. Uncover conscious & unconscious preferences.

  • Marketing and Advertising Content Testing

    Present users with various marketing materials to determine if your messaging is resonating with your target audience.

  • Concept Feedback Tests

    Understand how participants feel about new ideas or features before building your prototype.

  • Competitive Analysis

    Discover insights in how the competition differs from your production assets or prototypes in terms of customer and user experience.

  • Customer Journey Mapping

    Observe the path users take throughout their journey to identify their needs, pain points, and other opportunities for improvement.

  • Diary Studies

    Follow users as they interact with your product across multiple days, weeks, or months.

  • Heuristic Analysis

    Compare your digital product’s design to a list of predefined principles to identify where the product is not following those principles.

See what others have to say

Don’t just take it from us. See why our clients love taking advantage of our Professional Services.

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Let’s work together on your
next UX study

Create positive user experiences and keep customers loyal to your product and brand.

Analytics tells you what,
Userlytics tells you WHY.