Home » About: Platform Capabilities » Features: Moderated Studies
Conduct Face-to-Face Mobile App Testing Sessions with Your Target Audience
There is nothing more valuable than speaking with your target customer face to face via our remote moderated testing feature!
With our remote moderated mobile app testing feature, you can conduct remote studies with your target customer in an interview-like setting to gather a myriad of verbal and nonverbal data about their opinions.
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Create, schedule and conduct moderated mobile app testing in 4 simple steps
Launch a
Moderated Study
Create a study in under a minute – a very simple process. Choose to supply your own participants, or ask Userlytics to provide them using our worldwide panel of over 2 million.
Schedule
Sessions
Create session slots for your participants to pick and choose from with our easy scheduling tool. The calendar even connects to your personal calendar to ensure you never miss a session!
Conduct the
Session
Connect to the session and guide the user through the user experience test yourself, or with the help of an experienced UX moderator. Observe your target persona and take notes while completing tasks on your digital assets.
Analyze
the Data
Review the test recordings and the qualitative/quantitative metrics, and obtain invaluable feedback to improve customer & user satisfaction.
Advanced features like no download, invisible observers, a chat feature and more
The Userlytics Recorder does not require participants to download any application or extension to participate in a moderated study. Additionally, our moderated mobile app testing feature does not require you to modify your digital asset, and no SDK is required.
Our advanced moderated recorder also allows for valuable features like multiple invisible observers and a participant and observer chat feature. This allows you to collect feedback from your participant and your teammates during the study, creating more opportunities to collect valuable UX insights.
Q&A
What is Moderated Usability Testing?
Moderated usability testing involves a facilitator who guides participants through tasks while observing and collecting feedback. This method allows for real-time interaction, providing deeper insights into user behavior and preferences.
How Does Remote Moderated Usability Testing Work?
In remote moderated usability testing, the facilitator and participants connect through an online platform. This setup enables the facilitator to observe and interact with participants in real-time without the need for physical presence. The Userlytics platform, for instance, offers features like no-download participation, invisible observers, and integrated chat to enhance the remote testing experience.
What Are the Benefits of Moderated User Testing?
Moderated user testing offers numerous benefits, including the ability to ask follow-up questions, clarify misunderstandings, and gather both verbal and non-verbal feedback. This method is particularly valuable for understanding the "why" behind user actions, leading to more actionable insights.
When Should I Use Moderated vs Unmoderated Testing?
Moderated testing is ideal when you need in-depth qualitative data, such as during the early stages of product development or when exploring new concepts. Unmoderated testing, on the other hand, is better suited for gathering large-scale, quantitative data where immediate interaction is not required.
Can You Provide an Example of Moderated Usability Testing?
An example of moderated usability testing could involve guiding a user through a mobile app’s onboarding process. The moderator might ask the user to complete specific tasks while observing their interactions and asking probing questions to understand their thought process and any difficulties encountered.
What Are the Different Types of Moderated User Research?
Moderated user research can take several forms, including in-person testing, remote moderated testing, and hybrid approaches that combine both methods. Each type offers unique advantages depending on the specific research goals and logistical considerations.
How Do I Conduct a Moderated User Test?
Conducting a moderated user test involves several steps: Planning: Define your objectives and create a test plan. Recruiting: Choose participants that match your target audience. Conducting: Guide participants through tasks while observing and interacting with them in real-time. Analyzing: Review the recorded sessions and analyze the data to uncover key insights.
What Is the Difference Between Moderated and Unmoderated Testing?
The primary difference lies in the presence of a facilitator. In moderated testing, a facilitator guides participants and collects feedback in real-time. In unmoderated testing, participants complete tasks independently, often using a tool that records their actions and feedback without direct interaction.
How Can Moderated Remote Usability Testing Improve My UX?
Moderated remote usability testing allows you to engage with users in their natural environments, providing insights that might not be apparent in a controlled lab setting. This method helps identify usability issues, understand user motivations, and ultimately enhance the overall user experience.
Why Choose Userlytics for Moderated Usability Studies?
Userlytics offers a comprehensive platform for moderated usability studies, with features like an easy scheduling tool, invisible observers, and no-download participation. These features ensure that your moderated user research is seamless, efficient, and provides the actionable insights you need to improve your product’s UX.
Let’s work together on your
next UX study
Create positive user experiences and keep customers loyal to your product and brand.