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Moderated Testing Technical Requirements

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Moderated Testing Technical Requirements

Userlytics’ Live Conversations feature allows you to conduct advanced, moderated usability tests with clients from right within our platform. Below are the technical requirements needed to successfully join a Moderated Test session:


  • Latest version of Google Chrome or Microsoft Edge


  • Wired connection preferred, if possible, to avoid drops
  • Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down)
  • Avoid using a VPN connection

Video specifications

  • Video resolutions — browsers:
    • 1280 x 720
    • 640 x 480
    • 320 x 240
  • VP8 video format (the WebRTC standard)


Our services require access to specific ports. At a minimum, the following requirements must be met:

Processor and RAM

  • RAM: 4GB Minimum
  • Processor: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent).

For optimum screen sharing performance on laptops we recommend a quad core processor or higher.

Additional recommendations

  • Headsets with microphone for improved sound quality
  • Avoid using wireless headsets to prevent intermittent connection.
  • HD webcam for better results
  • No software restrictions in order to screen-share via browser
  • If you are using a Mac computer and cannot share your screen please follow these instructions: How Moderators can Enable Screen Recording on macOS

Test your hardware and network connectivity. 

Please use the below pre-test checks to ensure your setup is working correctly. If you receive any errors please contact us at

Moderated Testing Technical Requirements


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