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Troubleshoot Your UX Moderated Study With These Techniques

 By Userlytics
Home  »  Help   »   Troubleshoot Your UX Moderated Study With These Techniques

Swiftly addressing common technical snags during moderated studies ensures uninterrupted, productive sessions. Here’s how you can troubleshoot your UX moderated study, whether using desktops or iOS devices:

Desktop Troubleshooting Tips:

  1. Fixing Connectivity Issues: Encounter a connection glitch? A quick browser refresh might do the trick. Just remember to keep the disruption minimal for the other participant. They should stay in the call to avoid session termination.
  2. Resolving Audio/Video Hiccups: On Windows, dive into your browser settings to check if Userlytics has the needed permissions. For Mac users, it’s crucial to review both browser and system privacy settings (here’s a Mac permissions guide). Trying out browsers like Safari or Google Chrome could help pinpoint if it’s a browser-specific issue. Don’t forget to check your headset’s connection and battery life too.

Mobile Device Troubleshooting Steps:

  1. Handling Memory Glitches: Experiencing snags on iOS devices? Restart the device before the session. This can clear up memory issues and boost performance. Always keep your device charging during a test for optimal functioning.
  2. Solving Audio/Video Troubles: Check if Userlytics is authorized in your device settings. If problems linger, try restarting your device or reinstalling Userlytics. This could fix software glitches. Also, inspect your headset’s connection for any issues.

For both desktop and mobile, a solid and stable internet connection is imperative. A reliable connection reduces the chances of technical issues during sessions.

Adhering to these troubleshooting steps, UX professionals and moderators can facilitate smoother user testing, enhancing both the experience and the quality of data collected.

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