Userlytics Glossary
Navigate the fascinating world of UX with our comprehensive glossary. Unlock definitions, discover key concepts, and become fluent in the language of user experience!
C
Call-to-Action (CTAs)
Call-to-Action (CTAs) in UX In user interfaces and digital content, getting users to take specific steps is essential. Whether it’s signing up, buying a product, or learning more, a clear prompt is needed. This is the role of a Call-to-Action (CTA). CTAs are key design features. They guide users to take actions that meet their…
Learn More
Card Sorting
Imagine searching in a library where books are randomly placed, or in a store where items have no logical order. Frustrating, right? The same goes for digital products. How we organize and label information, known as information architecture, affects how easily users find what they need. Sometimes, internal structures or technical views shape the arrangement…
Learn More
Case Study
In any field, showing your work and its impact is key. For User Experience (UX) professionals, just saying you design user-centered products isn’t enough; you must prove it. This is where the Case Study becomes a vital tool. A UX case study is more than a project summary; it tells a story. It outlines a…
Learn More
Center of Excellence (CoE)
Ensuring quality can be challenging in organizations with multiple teams creating products or services. This issue is even more pronounced in User Experience (UX). A Center of Excellence (CoE) unites expertise and promotes best practices in a specific area. A UX Center of Excellence focuses on UX research, design, and strategy. It demonstrates the organization’s…
Learn More
Centralized UX Team
As User Experience (UX) becomes more important, organizations are looking for ways to structure their UX teams. Should UX professionals join product development teams and work closely on specific features? Or is it better to have them grouped under dedicated UX leadership? The second option is known as the Centralized UX Team model. This model…
Learn More
ChatGPT from a UX Perspective
AI models like ChatGPT are changing how users engage with technology. They enable natural language conversations and generative capabilities. For UX professionals, understanding these models is essential. Key concerns include the user experience of AI features, user trust, and ethical considerations. This article defines ChatGPT in a UX context. It explores important UX considerations for…
Learn More
Click Testing
Click Testing in UX Research In user experience, starting users off correctly is vital. If they can’t find a starting point, they may feel frustrated and abandon the product. Click Testing, also known as First Click Testing, is a usability method. It checks how easy it is for users to navigate your interface. This includes…
Learn More
Cognitive Walkthrough
Cognitive Walkthrough in UX Designing intuitive interfaces means predicting how users will tackle tasks, especially when they first use a product. Testing with real users is important. However, the Cognitive Walkthrough is an expert method to assess usability by imitating a user’s thought process. It checks how easy an interface is for new users to…
Learn More
Concept Testing
Concept Testing in UX Research In product development, it’s vital to know if an idea will connect with users before making big investments. Concept testing is an early-stage UX research method that helps with this. It gathers user feedback on an idea before it is fully designed or built. This process checks if a concept…
Learn More
Confirmation Bias
Confirmation Bias in UX Confirmation Bias is a natural tendency to favour information that supports our beliefs. In UX research and design, this bias can be a serious risk. It may distort how we gather, interpret, and use user feedback. If left unchecked, it can lead to insights and designs that do not meet real…
Learn More
Context of Use Analysis
Context of Use Analysis in UX User experience goes beyond just the interface. It’s heavily influenced by the context in which a product is used. Factors like location, lighting, noise, and other activities significantly affect user interactions. Context of Use Analysis is a key UX research method that studies these real-world conditions. It examines where,…
Learn More
Contributor Network
Effective User Experience research relies on feedback from the right people—your actual or target users. Finding and managing participants for usability tests, interviews, or surveys can take a lot of time and effort. This is where a Contributor Network, also known as a Participant Panel or User Panel, becomes essential. A Contributor Network is a…
Learn More
Conversion Rate Optimization (CRO)
Conversion Rate Optimization (CRO) in UX In the digital world, users visit websites and apps with specific goals. They want to find information, make purchases, or sign up for services. Businesses also have goals for these visits, known as conversions. Conversion Rate Optimization (CRO) aims to increase the percentage of users who complete these actions.…
Learn More
Custom Network
Custom Network in UX Research Effective UX research needs insights from the right participants. Broad Contributor Networks from user testing platforms give access to diverse user groups. However, many research questions need feedback from a specific group: your existing customers, beta users, employees, or users with unique traits not found in a general pool. This…
Learn More
Customer Activation
Customer Activation in UX Acquiring new users is just the start. A key challenge for any digital product is making sure users experience its core value and see why they should stay. This key moment is called Customer Activation. It’s when a new user uses the product in a way that shows its main benefit,…
Learn More
Customer Empathy
Customer Empathy in UX Great user experience starts with knowing the product users. This means understanding their needs, feelings, and challenges. This is Customer Empathy: seeing things from the user’s perspective to grasp their experiences and emotions. Empathy is not just a soft skill; it’s a key principle in user-centered design and research. It helps…
Learn More
Customer Experience (CX)
In today’s competitive landscape, simply having a functional product is no longer enough to win and retain customers. Businesses must focus on the entirety of the customer’s journey and their cumulative perception of the brand across every interaction point. This is the realm of Customer Experience (CX). While User Experience (UX) focuses intensely on the…
Learn More
Customer Experience Narratives (CxNs)
Customer Experience Narratives (CxNs) in UX Understanding the customer goes beyond data points. It’s about their journey, challenges, and feelings at every touchpoint. Customer Experience Narratives (CxNs) are stories based on research that capture this complete experience. They turn complex journeys into clear, human-centered stories. This article defines CxNs, explores their parts and research foundation,…
Learn More
Customer Insights
To create successful products, simply collecting user data isn’t enough. The real strength lies in turning that data into meaningful insights. This is the core of Customer Insights in User Experience (UX). Customer insights offer a deep understanding of user needs, behaviours, motivations, and pain points. They drive informed design choices, guide product strategy, and…
Learn More
Customer Journey
Customer interaction with a brand happens at many touchpoints and changes over time. It’s important to understand this journey from the customer’s view. This understanding helps create a consistent and positive experience. This concept is known as the Customer Journey, the full range of experiences a customer has with a supplier. Visualizing this journey with…
Learn More
Customer Journey Map
Understanding a customer’s experience with a brand or product is complex. It involves many interactions across different channels over time. The Customer Journey concept outlines this path. The Customer Journey Map helps UX and CX professionals visualize and share this journey. More than just a diagram, a journey map illustrates the customer’s actions, thoughts, and…
Learn More
Customer Onboarding
Customer Onboarding in UX A new user’s first experience with a product is crucial. Customer Onboarding helps users move from sign-up to using core features and realising the product’s value (activation). Effective onboarding is vital for retaining users and achieving product success. UX plays a key role in designing and analysing this phase. This article…
Learn More
Cybersecurity
In our digital world, cybersecurity is essential. Protecting sensitive data and systems from threats is a must for any product or service. Yet, even the best technical defences can fail if users find security measures confusing or frustrating. This is where cybersecurity and user experience (UX) meet. Security features often serve as the last line…
Learn More
Ready to Elevate Your UX Game?
Visit our Resources Hub for a rich collection of UX insights and tools, or kickstart your journey with a free demo today.
See how Userlytics can revolutionize your user experience strategy!