Everything you need to begin UX testing

What languages do you support? You can write your test instructions and questions in any language or alphabet. In addition, for formative studies, you can set the language of the recorder UI and participant landing pages into any of the following languages: EnglishSpanish (Spain)Spanish (Latam)FrenchGermanItalianDanishDutchNorwegianChinese (Traditional)Chinese (Simplified)JapaneseKoreanEstonianPortuguese (Brazil)SwedishPolishTurkishFinnishRussian We can add additional languages upon request… Read More »What languages do you support?

Our extension only works with Google Chrome and Microsoft Edge.  1. In order to re install the extension please follow the below link depending on your browser. 2. Click on “Remove from Chrome” or “Remove” in Microsoft Edge. 3. Finally click on “Add to Chrome” or “Get“.

In Chrome In Edge 1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu. 2. Click Privacy, search, and services on the left-side menu. 3. Under the section Clear browsing data, Click Choose what to clear. 4. Select Cookies and other site data and Cached images and files. 5. Click Clear Now. 6. Close Microsoft Edge completely for your changes to… Read More »How to clear cookies and cache in my browser

You can unsubscribe from our notifications by going to your account, clicking on “Settings” and disabling the “Email” option under “Notification Sources“. You can delete your account by going to “Settings” and clicking the “Delete Account” button. Please note that it may take up to 48/72 hours to fully remove your data from our system.   Feel free to turn… Read More »How to unsubscribe from email notifications or delete your account.

When will I get paid? Once our client has reviewed and positively rated your test feedback, your test will be marked as “approved”. We pay automatically to your PayPal account on Fridays every 2 weeks, approximately 15 days after you completed a test.

No, each tester can only have one Userlytics account. In the event that we detect the same tester has more than one account, we will take actions to remove the duplicate accounts and any payment they have generated, and may even permanently ban the tester from Userlytics.

For security reasons we don’t allow testers to change their email address themselves. If you want to change your email address, please send an email to support@userlytics.com and tell us which email address you would like to use instead. We will change it for you.

What do I have to write in the PayPal section? You need to define the email address that is linked to your PayPal account (which is the email address that you use to log into that account).

Should I use an External Microphone? No. Often times the use of external microphones will interfere with the sound recording, so please avoid them if possible and simply speak without the use of an external microphone, taking advantage of the internal microphone of your computer.

Download the Userlytics Recorder You may be operating within a corporate and/or firewall protected environment that does not allow you to download applications from the Internet. Some of our tests, such as our “Live Conversations” moderated usability tests, do not require downloading any application, plugin or extension. Download the Userlytics Recorder

Multiple screens recording for testers. Depending on which screen you have the Userlytics Recorder place your browser window to that screen. What happens when I’m using 2 screens with extended desktop for this user test. How will I know, which one is being recorded? Userlytics always records just 1 screen. Please pay attention on which… Read More »Recording 2 screens with extended desktop for this user test.

I’m new to remote user testing, what kinds of things should I know? You don’t need to know anything about usability testing to be one of our user experience testers. In fact, many of our clients prefer user testers who have no prior experience of usability testing. This allows for realistic user experience feedback from… Read More »New to remote user testing? Here’s the key info.

Sometimes we require our testers to take a qualification test.

Testers Privacy, Testers Privacy Who can see my profile I’m concerned about privacy. Can anyone see my profile or will my name be made public? When you sign up to be a user tester with Userlytics you will be asked to choose a user tester ID. Only clients who are paying for you to conduct… Read More »Who can see my profile? Is my name public?

What is a user tester rating? Our usability tester rating system allows our clients to rate the quality of the user experience feedback provided by our user testers. This encourages our UX testers to offer the most helpful usability testing feedback possible, i.e. a good combination of webcam, spoken and written user testing feedback.An important… Read More »What is a user tester rating?

Technical problems during the usability test . Because our clients come to us for quick results your slot in a user test may be taken by another user experience tester if you cannot complete it within a short time period. For this reason, you should make sure your computer is correctly set-up (your webcam and microphone… Read More »What if I have technical problems during the usability test?

Download Userlytics recorder. You do not need to download the recorder prior to your first test. Once you receive an invitation you will be able to download it from your dashboard when starting the test. For some tests, you will not need to download anything, and can simply access the test directly from your browser.

Yes, no problem using either a desktop or webcam laptop. However, best to have only one webcam connected (and configured), so that the Userlytics Recorder can easily locate the webcam it needs to use.

We cannot tell you how often you will get an invite to test since it’s a random process that will select testers from our data base and we send out invitations to a limited number of testers. If you make sure to answer the surveys and to complete your tester profile, this will increase your… Read More »How many tests can I do per day?

What kind of user experience questions will I be asked? You may be asked your opinion on things such as:

How much time will I need to perform a usability test? Typical user tests will require 20 to 40 minutes to complete.

What do usability activities consist of? Examples of past user experience tasks include: What do usability activities consist of?

What do I have to do during a user test? You need to follow the usability test instructions as provided by our client (see following FAQs). It is very important that you speak your thoughts out loud as you follow the instructions. Try speaking and sharing your thoughts aloud during the entire user experience test.… Read More »What do I have to do during a user test?

What happens if I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test? You can remove it however please keep in mind that it will take you longer to do each test if you need to download the Userlytics Recorder application every time you are invited to… Read More »I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test

real data for usability tests No. In Userlytics we are always looking to protect our participants’ privacy. If you ever take a part in a test that requires financial personal information (like a credit card number, social security number, passwords, home address), then please stop taking the test and contact us at support@userlytics.com.

What kind of sites will I be usability testing? You’ll be user testing websites, prototypes, advertisements, videos and other types of material from small start-up companies to those of large well-known corporations. You can contact us before beginning a user experience test if you have doubts about its content.

Test assignment with objectionable content? We’ve installed several layers of protection to make sure that our user experience testers are not subjected to illegal or objectionable sites, but if you are directed to a site you find offensive please contact us immediately. ..

What computer hardware and software do I need to be a user tester for Userlytics? You will need: Mac with OSX 10.11 or higher OR a PC with Windows 7 or higher, a high-speed internet access, a standard internet browser program (such as Internet Explorer, Firefox, Safari, Chrome), headphones and a working built in mic..… Read More »What computer hardware and software do I need to be a user tester for Userlytics?

Learn how to join a desktop study as a tester  join a desktop study as a tester 

Set up an Apple Watch for BioSensor Tracking If you have been selected for a BioSensor Tracking UX test, you will need an Apple Watch (Series 3 or superior) and an iPhone for measuring your immersion levels. If you do not have these hardware requirements, you won’t be able to continue your test. In order… Read More »How to Set up an Apple Watch for BioSensor Tracking

How to Whitelist Userlytics with your Email Provider As a Userlytics tester, you will receive many important test invitations, reminders and notifications in your email inbox. To ensure you did not miss anything, it is important that you whitelist Userlytics with your email provider once you sign up as a tester. Below, we’ll go over… Read More »How to Whitelist Userlytics with your Email Provider