How can we help you?

Both unmoderated as well as moderated (“Live Conversations”). Userlytics enables you to usability test the user experience of your websites and competitor websites, released and unreleased Mobile Apps, advertisements, and social media content, at all stages of the design and development process.
We capture the interaction, the verbal commentary of the participants and of the moderator if any, AND the participants themselves and their context through their webcam, in a picture-in-pìcture format, so you can be sure they are your target Persona. Userlytics also provides Quant study tools, making it simple to gather useful UX insights from your study participants. This includes surveys, Card Sorts, Tree Tests, Time on Task measurements, Success/Fail rates, and other related metrics. When you need reliable statistics without using screen, audio, or face recording, you can quickly receive hundreds of Quant results from our panel of over 2 million participants.

We have native applications for Android & iOS for mobile testing of apps, prototypes, and mobile web browsing. You can also leverage our online/offline capability, allowing you to send participants to a physical store and compare the e-commerce experience with the in-person equivalent! We also offer an alternative methodology that allows the user to natively test the UI on their mobile device while viewing instructions and answering questions on their desktop/laptop computer.

Brand managers, Product Managers, Advertising and Marketing Agencies, User Experience professionals, Marketers, Mobile App and Website Designers and Developers all benefit from the capability to conduct remote usability testing on their prototypes, websites, mobile apps and digital assets within the context of participants’ homes and offices.

Yes, one of our senior UX Consultants hosted an in-depth webinar about this topic. You can view it here.

None. You do NOT need to add snippets of code anywhere on your website. You do NOT need to insert an SDK into your Mobile App. You can conduct remote usability testing at any stage of the design and development and launch of your website, mobile app or other digital asset, with no type of intrusive modifications to your proprietary code. Full compatibility with all user experience design, prototyping and prototype delivery platforms.

You can direct participants to perform any goal or task or question, in any order, including leveraging branching logic, to help you optimize the user experience of your websites, mobile apps, online advertising and content, and discover the reasons behind your analytics and funnel conversion results. You can also leverage pre-formatted activity types such as system usability scale questions, net promoter score questions, Matrix questions, Image testing tools, and have results automatically tabulated (as well as time on task, success/failure, SEQ, surveys, etc.) We provide a set of customizable templates.
You might ask about:
Site navigation, Mobile App downloads and interactions, The understanding of an advertising message, How do customers find your website or App or those of your competition, The process for satisfying a need or objective, Ease of use and intuitiveness. Design, video, colors, layout, Specific processes such as: registration, login, check out, utilities, etc. , If they would use your site or recommend it to a friend. Other user experience & usability questions specific to your user testing objectives, Comparisons with competitors, production and prototype assets, offline and online media

You can user test any type of file (JPG, .GIF, .PNG, PDF, HTML, JS, CSS, etc), or Mobile App (Android, iOS, Free, Paid, released, unreleased…)
If you have a proprietary file format that you are unsure of, please contact us and we will be happy to review your needs and work with you to make your remote usability test project a success.

You can run a “preview” of the test flow/journey/script, and then edit your directions, goals, tasks and questions or demographic selections until you are satisfied. You even change the test script or maximum session time or number of respondents in real time after your test has been launched and is live.

You may access your remote user testing results at any time within 365 days after they have been delivered. You can also download the user experience test video results anytime within the 365 day period and keep and edit and share as needed.

We recommend using Microsoft Internet Explorer 8 or higher, Mozilla Firefox 4.x or higher, Apple Safari 4.x or higher, and Google Chrome 4.x or higher.

It means that the test has been completed (for now). We will keep our testers updated if there is an opening of new slots. When you receive an invitation to take one of our tests, please make sure to respond as soon as possible.

The “Starting Point URL” is the website, app or prototype your participant will immediately be pointed to when they begin a user experience study. The decision to include a Starting Point URL depends on whether you are conducting an unmoderated test or a moderated test, and what your test goals are.
If you are conducting an unmoderated study and would like to immediately point your participant to a URL at the beginning of the test, you will need to fill the starting point URL. When you place your URL in this field, the user will be sent to that location at the beginning of the test. However, if you would prefer to ask a few questions before directing the user to a site or app, toggle “Define Destination URL(s) inside the TestScript.” This will allow you to place your URL at a later task.
If you are conducting a moderated study, you do not need Starting Point URL. By default,“Define Destination URL(s) inside the TestScript” option will be toggled if you select “Live Conversation” as your test type. This is because our updated Live Conversations recorder allows you to direct your participant to your website, app, or prototype at any point during the session by clicking the “Share URL With Participant” button.

You can use video, audio, and screen recording for tests on mobile devices, except when testing a website on iOS devices. Due to technical limitations, you can only use audio and screen recording for website tests on iOS devices.
If video recording on iOS devices is essential for your study, please contact our operations team at opsteam@userlytics.com, and we will help you.

Please contact us to learn more.

You would add it as a screener question (copy/paste). If this is about our 10K character limit, you can reach out to our support team so we can add it for you. Once this is added, you can set the responding logic to qualify or disqualify whether they agree or disagree. If you would like us to collect signed / PDF versions of the consent form, or if participants need to e-sign the document, our support team will need to recruit and have participants sign before they see the screener. This has an additional fee due to the manpower needed to manually collect the e-signatures of participants. If you'd like to proceed this way, let us know and we can get it set up for you.

The participant gets an alert when there are around 5 minutes remaining for the study. At the 30-minute mark, they will get cut. You can always set up the study for 45 or 60 minutes, although this would double the session credits. I'd say it's best to: set the study for 30-minutes - have around 20 questions (if 1-2 minutes per question) run a dry run with 1 participant to see how it goes, then clone it, make any edits, and launch it to five or more participants.

Yes! We have clients doing this all the time. If you'd like, you can clone the test and swap it over to "Bring your own participants" instead of the Userlytics Panel, and then launch the test and take it yourself (or send it to a colleague/friend to see how they take it). The user (you or your colleague) will take the full test as a normal participant would, and you'll even get a recorded result on your platform to look back on if you need to.

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We are compatible with all major operating systems, including Mac, Windows, iOS, and Android.
Userlytics is also compatible with most major prototyping platforms, including Figma, Invision, Proto.io, Axure, Marvel App, Justinmind, and Adobe Xd. In addition to these platforms, we are compatible with any prototyping platforms that can be tested through a link.

Capture of computer or mobile device screen interactions; Capture of participant audio commentary; Capture of participant and context; Integrated “Picture-in-Picture” (PiP) video of participant, verbal “think aloud” commentary, and screen device interactions; Skipping logic; Configurable testing methodology (webcam, screen, audio recording + metrics, or screen, audio recording + metrics or audio recording + metrics). Personal Identifiable Information (PII) protection; User testing of production sites, mobile apps and desktop applications; UX testing of prototypes, wireframes, PNG sketches, unreleased mobile Apps; Usability testing of Android or iOS, free or paid, production or prototype mobile apps; In-linetime stamped hyperlinked annotations; Downloadable videos (MP4), as well as downloadable CSV files (time on task, success/failure rates, System Usability Scale, Net promoter Score, demographic specs and other quantitative data); Downloadable or shareable video clips with annotation subtitling; Downloadable or shareable highlight reels with annotation subtitling; AI generated testing session audio transcriptions; Usability Test Design, Scenario – Script preparation; User Experience Test review and analysis and executive Summary report with recommendations; User test respondent recruitment and incentives with a global panel of over 2 million; 3rd party user testing respondent panel integration; White labelling – private labelling of dashboard results; Project management.

It refers to a recording of the webcam view of the usability test participant, together with the recording of the screen the participant is interacting with, as well as the audio “think aloud” commentary of the user testing participant and the UX moderator, if any. What does PII Protection mean?
This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.

Yes, you can conduct quantitative tests with participants using various devices. In the Userlytics study builder, select "Multi-Device" when designating your participant’s device. You can then choose to recruit participants using either the BYOU (Bring Your Own Participants) option or the Userlytics Worldwide Panel of over 2 million participants. Pick the one that suits your needs.

Benefits of multi-device quantitative testing:

1. Faster Results: Since participants can use desktops, laptops, mobile phones, or tablets, study results can be gathered more quickly, leading to better UX insights.

2. Simpler Onboarding: Participants don’t need to download our mobile app to take a quantitative usability study on a mobile device, making onboarding faster and easier.

3. Smooth Integration: Multi-device testing allows easy addition of our Live Intercept to your website. You can use BYOU credits to pull website visitors straight into a Userlytics-hosted survey, regardless of their device. The onboarding process is just one click from intercept to survey!

If you would like to learn more about multi-device Quant studies, read our help guide here.

Note – if you do not see this option and would like to conduct quantitative tests with your participants, please contact your Account Manager so they can adjust your account settings.

Userlytics' AI UX Analysis uses machine learning algorithms to auto-analyze session transcriptions and summarize key themes and actionable insights. This allows you to quickly identify the root causes of UX problems and scale the number of studies and sessions you can analyze.

We can manage payments in either US dollars or Euros, depending on your location, using a Credit Card. For Custom Projects or Annual Enterprise plans, wire transfers or PayPal may also be used.

Pricing for remote user testing depends on the following factors: Usability test participant demographic profile – Target Persona. Maximum user experience test session time.Number of user experience test participant completes desired
Whether usability test design – scripting is required. Whether user test review, analysis and recommendations are required. Pricing can be monthly or annual-licensing based, or Ad-Hoc, on a per usability test project basis. Contact us for information on how we can help you achieve your unmoderated user experience testing goals.

If you have a DIY account, then you would pay for the credits when you go to launch the test, after you have fully setup the test.
If you have a Custom Project or Enterprise Plan, then you would purchase the credits upfront and they would be available in your account for when you are ready to run your upcoming test(s).

Userlytics stores and processes its European data in Ireland, with a backup system in Frankfurt. We are the only major remote UX testing platform that keeps all EU data 100% within the EU.

Yes, we are fully GDPR compliant, as well as registered in the ICO of the UK and fully CCPA compliant.

Yes.

We have implemented commercially reasonable technical and organizational measures designed to secure uploaded files from accidental loss and from unauthorized access, use, alteration or disclosure. Our participants have signed up to non disclosure clauses, and we can project manage a customized NDA from usability test respondents as part of the test workflow. Another alternative or complement is to set up a test on a password protected client site, with a temporary password provided to user test participants.

For privacy reasons, user experience test panel participants are normally prohibited from completing purchase processes with their own personal credit card information. As an alternative, we suggest to facilitate the use of dummy credit card information for such purposes, alternatively we have a an application that delivers unique codes to each participant which can be used for passwords and usernames. However, if a real purchase is necessary, we can project manage participant reimbursement.