How can we help you?
Browse our most frequently asked questions so you can use Userlytics like a pro.
Brand managers, Product Managers, Advertising and Marketing Agencies, User Experience professionals, Marketers, Mobile App and Website Designers and Developers all benefit from the capability to conduct remote usability testing on their prototypes, websites, mobile apps and digital assets within the context of participants’ homes and offices.
We recommend using Microsoft Internet Explorer 8 or higher, Mozilla Firefox 4.x or higher, Apple Safari 4.x or higher, and Google Chrome 4.x or higher.
It means that the test has been completed (for now). We will keep our testers updated if there is an opening of new slots. When you receive an invitation to take one of our tests, please make sure to respond as soon as possible.
Please contact us to learn more.
We are compatible with all major operating systems, including Mac, Windows, iOS, and Android.
Userlytics is also compatible with most major prototyping platforms, including Figma, Invision, Proto.io, Axure, Marvel App, Justinmind, and Adobe Xd. In addition to these platforms, we are compatible with any prototyping platforms that can be tested through a link.
Userlytics is also compatible with most major prototyping platforms, including Figma, Invision, Proto.io, Axure, Marvel App, Justinmind, and Adobe Xd. In addition to these platforms, we are compatible with any prototyping platforms that can be tested through a link.
Both unmoderated as well as moderated (“Live Conversations”). Userlytics enables you to usability test the user experience of your websites and competitor websites, released and unreleased Mobile Apps, advertisements, and social media content, at all stages of the design and development process. We capture the interaction, the verbal commentary of the participants and of the moderator if any, AND the participants themselves and their context through their webcam, in a picture-in-pìcture format, so you can be sure they are your target Persona. Userlytics also provides Quant study tools, making it simple to gather useful UX insights from your study participants. This includes surveys, Card Sorts, Tree Tests, Time on Task measurements, Success/Fail rates, and other related metrics. When you need reliable statistics without using screen, audio, or face recording, you can quickly receive hundreds of Quant results from our panel of over 2 million participants.
None. You do NOT need to add snippets of code anywhere on your website. You do NOT need to insert an SDK into your Mobile App. You can conduct remote usability testing at any stage of the design and development and launch of your website, mobile app or other digital asset, with no type of intrusive modifications to your proprietary code. Full compatibility with all user experience design, prototyping and prototype delivery platforms.
You can direct participants to perform any goal or task or question, in any order, including leveraging branching logic, to help you optimize the user experience of your websites, mobile apps, online advertising and content, and discover the reasons behind your analytics and funnel conversion results. You can also leverage pre-formatted activity types such as system usability scale questions, net promoter score questions, Matrix questions, Image testing tools, and have results automatically tabulated (as well as time on task, success/failure, SEQ, surveys, etc.) We provide a set of customizable templates.
You might ask about:
Site navigation, Mobile App downloads and interactions, The understanding of an advertising message, How do customers find your website or App or those of your competition, The process for satisfying a need or objective, Ease of use and intuitiveness. Design, video, colors, layout, Specific processes such as: registration, login, check out, utilities, etc. , If they would use your site or recommend it to a friend. Other user experience & usability questions specific to your user testing objectives, Comparisons with competitors, production and prototype assets, offline and online media
You might ask about:
Site navigation, Mobile App downloads and interactions, The understanding of an advertising message, How do customers find your website or App or those of your competition, The process for satisfying a need or objective, Ease of use and intuitiveness. Design, video, colors, layout, Specific processes such as: registration, login, check out, utilities, etc. , If they would use your site or recommend it to a friend. Other user experience & usability questions specific to your user testing objectives, Comparisons with competitors, production and prototype assets, offline and online media
You can user test any type of file (JPG, .GIF, .PNG, PDF, HTML, JS, CSS, etc), or Mobile App (Android, iOS, Free, Paid, released, unreleased…)
If you have a proprietary file format that you are unsure of, please contact us and we will be happy to review your needs and work with you to make your remote usability test project a success.
If you have a proprietary file format that you are unsure of, please contact us and we will be happy to review your needs and work with you to make your remote usability test project a success.
You can run a “preview” of the test flow/journey/script, and then edit your directions, goals, tasks and questions or demographic selections until you are satisfied. You even change the test script or maximum session time or number of respondents in real time after your test has been launched and is live.
The “Starting Point URL” is the website, app or prototype your participant will immediately be pointed to when they begin a user experience study. The decision to include a Starting Point URL depends on whether you are conducting an unmoderated test or a moderated test, and what your test goals are.
If you are conducting an unmoderated study and would like to immediately point your participant to a URL at the beginning of the test, you will need to fill the starting point URL. When you place your URL in this field, the user will be sent to that location at the beginning of the test. However, if you would prefer to ask a few questions before directing the user to a site or app, toggle “Define Destination URL(s) inside the TestScript.” This will allow you to place your URL at a later task.
If you are conducting a moderated study, you do not need Starting Point URL. By default,“Define Destination URL(s) inside the TestScript” option will be toggled if you select “Live Conversation” as your test type. This is because our updated Live Conversations recorder allows you to direct your participant to your website, app, or prototype at any point during the session by clicking the “Share URL With Participant” button.
If you are conducting an unmoderated study and would like to immediately point your participant to a URL at the beginning of the test, you will need to fill the starting point URL. When you place your URL in this field, the user will be sent to that location at the beginning of the test. However, if you would prefer to ask a few questions before directing the user to a site or app, toggle “Define Destination URL(s) inside the TestScript.” This will allow you to place your URL at a later task.
If you are conducting a moderated study, you do not need Starting Point URL. By default,“Define Destination URL(s) inside the TestScript” option will be toggled if you select “Live Conversation” as your test type. This is because our updated Live Conversations recorder allows you to direct your participant to your website, app, or prototype at any point during the session by clicking the “Share URL With Participant” button.
You can use video, audio, and screen recording for tests on mobile devices, except when testing a website on iOS devices. Due to technical limitations, you can only use audio and screen recording for website tests on iOS devices.
If video recording on iOS devices is essential for your study, please contact our operations team at opsteam@userlytics.com, and we will help you.
If video recording on iOS devices is essential for your study, please contact our operations team at opsteam@userlytics.com, and we will help you.
The participant gets an alert when there are around 5 minutes remaining for the study. At the 30-minute mark, they will get cut. You can always set up the study for 45 or 60 minutes, although this would double the session credits. I'd say it's best to: set the study for 30-minutes - have around 20 questions (if 1-2 minutes per question) run a dry run with 1 participant to see how it goes, then clone it, make any edits, and launch it to five or more participants.
Yes! We have clients doing this all the time. If you'd like, you can clone the test and swap it over to "Bring your own participants" instead of the Userlytics Panel, and then launch the test and take it yourself (or send it to a colleague/friend to see how they take it). The user (you or your colleague) will take the full test as a normal participant would, and you'll even get a recorded result on your platform to look back on if you need to. You also have the option to preview the study.
We are compatible with all major operating systems, including Mac, Windows, iOS, and Android.
Userlytics is also compatible with most major prototyping platforms, including Figma, Invision, Proto.io, Axure, Marvel App, Justinmind, and Adobe Xd. In addition to these platforms, we are compatible with any prototyping platforms that can be tested through a link.
Userlytics is also compatible with most major prototyping platforms, including Figma, Invision, Proto.io, Axure, Marvel App, Justinmind, and Adobe Xd. In addition to these platforms, we are compatible with any prototyping platforms that can be tested through a link.
It refers to a recording of the webcam view of the usability test participant, together with the recording of the screen the participant is interacting with, as well as the audio “think aloud” commentary of the user testing participant and the UX moderator, if any. What does PII Protection mean? <br> This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.
Userlytics' AI UX Analysis uses machine learning algorithms to auto-analyze session transcriptions and summarize key themes and actionable insights. This allows you to quickly identify the root causes of UX problems and scale the number of studies and sessions you can analyze.
AI Insights (a sourced, in-workspace research analyst), AI Annotations, an expert-reviewed AI UX Report, Sentiment Analysis, auto-transcription in 36 languages, and AI Chart Summaries.
No. The AI is instructed on your study content, never trained on it. You can enable or disable it at the account or study level.
It refers to a recording of the webcam view of the usability test participant, together with the recording of the screen the participant is interacting with, as well as the audio “think aloud” commentary of the user testing participant and the UX moderator, if any. What does PII Protection mean? <br> This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.
You may access your remote user testing results at any time within 365 days after they have been delivered. You can also download the user experience test video results anytime within the 365 day period and keep and edit and share as needed.
Userlytics' AI UX Analysis uses machine learning algorithms to auto-analyze session transcriptions and summarize key themes and actionable insights. This allows you to quickly identify the root causes of UX problems and scale the number of studies and sessions you can analyze.
Yes, one of our senior UX Consultants hosted an in-depth webinar about this topic. You can view it here.
We can manage payments in either US dollars or Euros, depending on your location, using a Credit Card. For Custom Projects or Annual Enterprise plans, wire transfers or PayPal may also be used.
Pricing for remote user testing depends on the following factors: Usability test participant demographic profile – Target Persona. Maximum user experience test session time.Number of user experience test participant completes desired
Whether usability test design – scripting is required. Whether user test review, analysis and recommendations are required. Pricing can be monthly or annual-licensing based, or Ad-Hoc, on a per usability test project basis. Contact us for information on how we can help you achieve your unmoderated user experience testing goals.
Whether usability test design – scripting is required. Whether user test review, analysis and recommendations are required. Pricing can be monthly or annual-licensing based, or Ad-Hoc, on a per usability test project basis. Contact us for information on how we can help you achieve your unmoderated user experience testing goals.
If you have a DIY account, then you would pay for the credits when you go to launch the test, after you have fully setup the test.
If you have a Custom Project or Enterprise Plan, then you would purchase the credits upfront and they would be available in your account for when you are ready to run your upcoming test(s).
If you have a Custom Project or Enterprise Plan, then you would purchase the credits upfront and they would be available in your account for when you are ready to run your upcoming test(s).
Plans are flexible, with pay-per-session and subscription options for teams of every size.
Pay per session or subscribe, with unlimited seats included on every plan. Book a demo for a tailored quote against your current contract.
No. Pay per session or subscribe — every plan includes unlimited seats and built-in AI analysis, and you can use the Userlytics panel or bring your own participants.
Pay per session or subscribe, with unlimited seats included on every plan. Book a consultation for a tailored quote against your current contract.
Pay per session or subscribe, with unlimited seats included on every plan. Book a demo for a tailored quote.
Userlytics quotes your cost up front: pay per session or subscribe, unlimited seats included. No per-minute credit meter that grows as your study does. Book a demo for a tailored quote.
Userlytics stores and processes its European data in Ireland, with a backup system in Frankfurt. We are the only major remote UX testing platform that keeps all EU data 100% within the EU.
Yes, we are fully GDPR compliant, as well as registered in the ICO of the UK and fully CCPA compliant.
Yes.
We have implemented commercially reasonable technical and organizational measures designed to secure uploaded files from accidental loss and from unauthorized access, use, alteration or disclosure. Our participants have signed up to non disclosure clauses, and we can project manage a customized NDA from usability test respondents as part of the test workflow. Another alternative or complement is to set up a test on a password protected client site, with a temporary password provided to user test participants.
For privacy reasons, user experience test panel participants are normally prohibited from completing purchase processes with their own personal credit card information. As an alternative, we suggest to facilitate the use of dummy credit card information for such purposes, alternatively we have a an application that delivers unique codes to each participant which can be used for passwords and usernames. However, if a real purchase is necessary, we can project manage participant reimbursement.
You would add it as a screener question (copy/paste). If this is about our 10K character limit, you can reach out to our support team so we can add it for you. Once this is added, you can set the responding logic to qualify or disqualify whether they agree or disagree. If you would like us to collect signed / PDF versions of the consent form, or if participants need to e-sign the document, our support team will need to recruit and have participants sign before they see the screener. This has an additional fee due to the manpower needed to manually collect the e-signatures of participants. If you'd like to proceed this way, let us know and we can get it set up for you.
Yes — GDPR and CCPA compliant, EU-hosted, ISO 27001:2022 certified, with dedicated account management and white-glove UX consulting.
Yes — GDPR and CCPA compliant, EU-hosted, ISO 27001:2022 certified, with dedicated account management and white-glove UX consulting.
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