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User Research?
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Since 2009 we have been helping multinationals, agencies and innovative firms improve the user experience of their websites, apps and prototypes. Our scalable pricing model and worldwide panel allows for any combination of volume and target Persona, and our professional services include senior UX Consultants in both Europe (Madrid) and the USA (Austin & Miami) who can help you run both moderated and unmoderated studies.
See the participants who are providing feedback. Add contextual non-verbal communication insights to your projects.
With this feature you can block the recording of the screen (while maintaining webcam and audio... recording) during any task(s), extremely useful when the tester has to enter sensitive information (credit card data, identity numbers, address ...)
Read moreThe customized (unlimited) screener capability allows you to better define your target person, adding... custom targeting criteria to the demographic filters you have selected.
Read moreWith this logic you can redirect participants to certain tasks based on the answers of a previous question.
With this feature you can use your own logo instead of the Userlytics logo, as well as your own colour code... , on the “Share Project Results” landing pages and participant invitation pages, especially useful for agencies.
Read morePreformatted and automatically calculated. And hyperlinked with deep links so you can
easily move...
from a metric of a particular participant to the recording and
timeline moment when the event/comment happened:
- Time on Task
- Success/Failure
- SUS
- NPS
- Rating Questions (Customizable Scale)
- Single / Multiple Choice
- Tree Testing
- Card Sorting
- (Soon) SUPR-Q
- (Very soon) ClickStream
With this feature you can receive an AI generated searchable transcription of... , on the “Share Project Results” landing pages and participant invitation pages, especially useful for agencies.
Read moreYou can identify key pain points and insights, annotate them, and auto... matically create a highlight reel of key clips grouped around common themes (from one or several studios). You can easily share clips, highlight reels, excel files of metrics and entire projects with your colleagues and stakeholders.
Read moreWith this advanced automated system you can create advanced reports on... the fly, with deep linking to the key annotations, clips, and highlight reels. Share it easily through a public link or only to certain users.
Read moreUnlimited seats and accounts with multiple permission sets and dynamic... allocation of test credits to multiple departments, for a true Enterprise Wide system of account management.
Read moreAn Information Architecture "mental model" technique that shows how participants group items ... "Cards", into Categories that either you or the participant define (or both!).
Read moreAn Information Architecture "mental model" technique where participants ... are asked to show where they would go to find a topic/item, from within a hierarchical "tree" that you define.
Read more
Userlytics has a global panel of over 500,000 participants from around the world. We use a Picture-in-Picture (PiP) system so you can obtain non-verbal contextual insights and information from the participants. This also ensures that the participant meets your target Persona
In addition, Userlytics results are reviewed by a dedicated QA review team to ensure the quality results our clients required.
Our clients can also bring their own participants, even customizing the landing pages with their own logo, colour scheme and copy.
Some of the thousands of companies that have optimized their user experience by partnering with Userlytics:
Userlytics is an excellent tool for unmoderated remote user testing sessions. We often run mobile studies on different mobile platforms in various markets. We are delighted to see Userlytics continuously expand their panel and successfully recruit participants based on our profile requirements, the rapid turnaround time from launch to completion of a project is what sets them apart, and we are extremely satisfied with their platform and services.
As a global non-profit, we have a firm commitment to learning and listening to our supporters. From focus groups to usability testing, gathering this insight can only lead to a better user experience for every donor that hits our site.To date, we’ve worked closely with Userlytics and the platform has a solid user interface, making it that much easier to launch a study and view the results. I also love that they are committed to rolling out new features and enhancements on the platform. Ultimately, that’s what makes the difference in the long stretch.Finally, their support and management staff are exceptional. I highly recommend them!!
We recently ran two difficult studies with Userlytics for two different clients and for both studies Userlytics managed to find excellent users who were able to provide extremely helpful insights. For the first study, Userlytics was the only company who found a PII safe, secure and GDPR compliant way to source respondents required by our banking client. Additionally, I think our other client will have to sit down when they see we've managed to get both kids and parents interacting with their app in front of the monitor.
We’ve used Userlytics multiple times to obtain great, fast, and actionable data on our website as well as our ecommerce listings. They are a great team that hustles to get you impactful insights to help optimize your online presence. We will continue to use them in the future to stay on top of critical user insights.
Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process – from the nuances of user recruiting through test execution and evaluation. Our team has received excellent quality of user responses and actionable feedback.
Userlytics made the process so easy! As they effortlessly managed the “how” of testing, we were able to focus on the “what”. Without data, web designers work from assumptions. With data, the end user experience becomes relevant to design implementations.
I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool!
I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner!
We started using Userlytics on an Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.