Userlytics Glossary
Navigate the fascinating world of UX with our comprehensive glossary. Unlock definitions, discover key concepts, and become fluent in the language of user experience!
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Voice of Customer (VoC)
In today’s customer-focused world, knowing what your users think, feel, and need is essential. Voice of Customer (VoC) is how organisations gather, analyse, and respond to customer feedback on their experiences and expectations. It involves listening to customers and understanding their views in their own words across all touchpoints. A strong VoC program helps businesses…
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