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What Happens if the Test Creator Cancels the Live Conversation?

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If the test creator cancels the Live Conversation more than 4 hours ahead of the scheduled time, you will be given a notice and may be able to schedule a new time if there are any open sessions available.

If the test creator cancels within 4 hours of the scheduled Live Conversation, you will automatically be paid half the test incentive for the inconvenience.

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