You’ll be user testing websites, prototypes, advertisements, videos and other types of material from small start-up companies to those of large well-known corporations. You can contact us before beginning a user experience test if you have doubts about its content.
Examples of past user experience tasks include: Register for an account on a client site, log in, fill in your profile and add a friend. Pretend you are looking for a pair of jeans, search for jeans, look through the results and proceed to checkout, but stop before the order is confirmed. Look around ABC site, wherever your interests take you and give us feedback on the look and feel, concept and overall layout. Compare a home page to a competitor’s (or industry leader’s) home page and tell us what we do better or worse than them and which site you’d choose to visit and why. Compare the purchasing/checkout function of two sites. Conduct a search for an item/site. React to a series of advertisements, video or static images. Answer a series of questions.
You may be asked your opinion on things such as: Site navigation Overall concept Ease of use and intuitiveness Design, video, colors, layout Specific processes such as check out, log in, registration, search, utilities, etc. If you would use the site or recommend it to a friend If you remember a certain image or concept, or what you think it meant
Typical user tests will require 20 to 40 minutes to complete.
We cannot tell you how often you will get an invite to test since it’s a random process that will select testers from our data base and we send out invitations to a limited number of testers. If you make sure to answer the surveys and to complete your tester profile, this will increase your chances of getting invited.
Yes, no problem using either a desktop or webcam laptop. However, best to have only one webcam connected (and configured), so that the Userlytics Recorder can easily locate the webcam it needs to use.
Sometimes, before being accepted to a test, you will be asked a series of questions to determine if you are the right profile for a particular test. It is very important that you answer honestly, otherwise you may receive a poor rating and not be reinvited to test later on.
Because our clients come to us for quick results your slot in a user test may be taken by another user experience tester if you cannot complete it within a short time period. For this reason, you should make sure your computer is correctly set-up (your webcam and microphone are connected and configured correctly) prior to starting any usability test. If you have any problems with the Userlytics Recorder please contact us immediately, and send us screenshots of any issues you encounter.
Our usability tester rating system allows our clients to rate the quality of the user experience feedback provided by our user testers. This encourages our UX testers to offer the most helpful usability testing feedback possible, i.e. a good combination of webcam, spoken and written user testing feedback. An important point is that our clients are looking for critical user testing feedback. In other words, they do not want to learn that their site is great, they do want to learn where it is not great, where it can be improved, where and what the problems are, where it is really bad.
Sometimes we require our testers to take a qualification test.
You don’t need to know anything about usability testing to be one of our user experience testers. In fact, many of our clients prefer user testers who have no prior experience of usability testing. This allows for realistic user experience feedback from real-world user testers.
No. Often times the use of external microphones will interfere with the sound recording, so please avoid them if possible and simply speak without the use of an external microphone, taking advantage of the internal microphone of your computer.
No, each tester can only have one Userlytics account. In the event that we detect the same tester has more than one account, we will take actions to remove the duplicate accounts and any payment they have generated, and may even permanently ban the tester from Userlytics.
Tree jack testing is a term often used interchangeably with tree testing. Both methods evaluate how well users can navigate through a tree structure to locate specific content. Tree jack testing highlights where users may struggle, providing actionable insights for improving content organization.