Product Launch

Userlytics Unveils Redesigned Mobile Tester Experience

Published: Sep 30, 2026

A smoother mobile experience for testers, designed to reduce participant friction and support better research.

At Userlytics, we believe a great research experience should work for everyone involved, including the people participating in it.

That’s why we’ve redesigned the Userlytics Mobile Tester Experience for iOS and Android, creating a simpler, clearer journey for testers from the moment they discover a study to the moment they complete it and track their rewards. For our clients, nothing changes in the way you conduct research. You can continue creating and running studies as usual. What changes is the experience on the other side of your research: the experience your testers have. Because when participating in research is easier, testers can spend less time navigating the process and more time providing the feedback you need.

A Better Experience From Invitation to Reward

We looked at the complete tester journey and identified opportunities to make each stage more intuitive.

The redesigned mobile experience includes:

Easier access to studies. Registered testers can log in and access their testing opportunities directly, while invited participants can continue joining with an invitation code.
Faster study discovery. Testers can see available studies and important information—including reward, duration, test type, and device—at a glance.
Better visibility into Live Conversations. Upcoming moderated sessions are displayed prominently, helping testers keep track of when they need to join.
Guided preparation before testing. A new native pre-test experience helps testers check their internet connection, camera, audio, and screen sharing before getting started.
A clearer testing journey. Improved activity and progress information gives testers more visibility into what they need to do throughout a study.
Clearer upload progress. Testers can see when their recording is still uploading and when the process is complete, helping prevent the app from being closed too early.
A redesigned Rewards experience. Earnings, completed tests, pending transfers, and compensation history are now brought together in one place.
More control over their account. Testers have easier access to profile information, password management, and Userlytics Support.

What Does This Mean for Userlytics Clients?

Your research workflow stays the same. Your testers get a better experience.

The changes happen behind the scenes of your research, where participant friction can have a real impact on how smoothly a study runs.

A tester who can clearly see an upcoming Live Conversation is better positioned to join when it’s time.
A tester who checks their camera, audio, connection, and screen sharing beforehand can arrive better prepared.
A tester who can clearly see that their recording is still uploading is less likely to close the app before the process is complete.
And a tester who has a clear, intuitive experience across studies, rewards, and account management has fewer unnecessary barriers between them and their next research opportunity.

Together, these improvements are designed to help reduce participant-side friction and support better-prepared testers, stronger engagement, and a more reliable research panel.

Putting Testers at the Center of the Experience

At Userlytics, we spend a lot of time thinking about how to make UX research easier and more effective for researchers. But the participant experience is an important part of that equation too.

Every insight starts with a real person.

That person needs to find the right study, understand what’s expected, prepare their device, participate, successfully complete their test, and receive their reward.

Our redesigned Mobile Tester Experience brings those moments together into a more consistent and intuitive journey across iOS and Android.

The goal is simple: make the technology feel less present, so testers can focus on participating and researchers can focus on the insights.