Customer and user centric organizations are rapidly adding their users and customers to receive rapid, iterative input into their product management, agile development, and “voice of customer” processes. Coupled with online usertesting innovations, this has enabled user centric organizations to add the user and the voice of the customer to their design thinking,
Userlytics combines a state of the art user testing platform with a global panel of hundreds of thousands of people around the globe willing to provide critical feedback from their homes and offices. So you can set up a test in minutes, and receive qualitative user experience research results in hours, from anywhere in the globe.
It is critical that the participants providing you feedback correspond to your target. At Userlytics we leverage demographic filters and behavioural screener questionnaires, as well as automatic IP tracking of location, and all results are systematically reviewed with a thorough quality assurance process.
Userlytics is the first qualitative user testing platforms to offer picture-in-picture recording (webcam, screen & audio, plus quantitative metrics) of participants interacting with your prototypes or production websites and mobile apps from their homes or offices.
Thanks to the PiP webcam view, you not only receive superior insights, but also ensure the person providing feedback is actually your target persona."
On their own time. Real persons who do it for fun, and for a small incentive, but who are NOT “professional testers”.
Define the age, gender, household income, country, state, education level, employment, family status, social networks, browser, or technology profile. Add a custom screener to find out behavioural traits, such as travel frequency, usage of certain services or products, or any other.Free Demo
Whether you use our customizable invitation widget on a landing page, or send an invitation link to your customer base, you can leverage our BYOU (Bring Your Own Users) system to complement the high quality global participant panel that Userlytics provides.
You can also leverage our advanced redirect and unique identifier (UID) system to leverage participants offered by 3rd party panels such as SSI, Peanut Labs or Testing Time.
Because our system is capable of testing desktop applications and other enterprise apps, you can also leverage our platform with your own employees to conduct Usability testing on your internal enterprise applications.
You can even take advantage of a customized “On Premise” system and license to locate all your testing, participants and data within your organization’s firewall.Learn More
Snowboarders in Japan who speak English? Not a problem. Capetown, South Africa residents in charge of their utility bill with greater than 45 K Rand household income? We’ve done that. Middle School teachers in Singapore?
Chip Designers in California? We have run projects to provide over 200 of them. Respiratory therapists? Absolutely. Small company owners and administrators? Done. Residents of Norway in need of a doctor for their child to test an interactive app? Yes.
We can project manage all of your B2C and B2B participant recruitment requirements, whether from within our panel of hundreds of thousands of participants, or as a custom recruitment project. Need to run mobile app prototype user testing with hundreds of participants simultaneously (and concurrently) user testing your social app prototype? Yes, we do that also.
Need to run a test where participants go through a real checkout process, and pay real money? We can also project manage that for you.
All of the participants in our global panel agree to a set of non disclosure clauses as part of their term of service agreement when registering. However, we can also project manage a specific NDA for your project.
You can change the logo, colour combination and explanation copy of the participant landing page to fit the goals of your user experience and customer experience testing program.
Need to change the Userlytics participant landing page, and/or Userlytics Recorder UI to Japanese, Chinese, Arabic, Russian, German, French or any other language? Just let us know what you need.
Yes, not only does our platform provide a searchable, time stamped and hyperlinked transcription of the picture-in-picture video sessions, but you can also request this for a number of other international languages.
Participants only need a high speed Internet connection. They can use Windows, Mac, iOS, or Android. If you configure the test as a “Full Qual”, the Userlytics Recorder will check that the participant has a webcam and microphone correctly configured.
Every result from each Userlytics provided participant is reviewed by our QA team to verify that the participant followed a “speak aloud” protocol. So that you obtain the highest quality feedback, from your target Persona, from anywhere in the world, on an almost real-time basis.