Technical problems during the usability test . Because our clients come to us for quick results your slot in a user test may be taken by another user experience tester if you cannot complete it within a short time period. For this reason, you should make sure your computer is correctly set-up (your webcam and microphone are connected and configured correctly) prior to starting any usability test. If you have any problems with the Userlytics Recorder please contact us immediately, and send us screenshots of any issues you encounter.
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