If users encounter issues with firewalls or VPNs while using our service, it may be necessary to whitelist specific domains and IP addresses to ensure seamless functionality. Below is a guide on how to whitelist the required domains for both first-party and third-party services.
Whitelisting First-Party Domains:
- userlytics.com
- Main domain for our service.
- dashboard.userlytics.com
- Domain for accessing the user dashboard.
- api.userlytics.com
- Domain for API communication.
- activities.userlytics.com
- Domain for accessing user activities.
- api-activities.userlytics.com
- API domain for user activities.
- userlyticsirelandcoreprod.s3.eu-west-1.amazonaws.com
- Amazon S3 domain for essential resources.
- uxl.app
- Domain for specific app resources.
Whitelisting Third-Party Domains:
- \*.tokbox.com
- Wildcard domain for TokBox services.
- \*.opentok.com
- Wildcard domain for OpenTok services.
- maxcdn.bootstrapcdn.com
- Domain for Bootstrap CDN resources.
- cdnjs.cloudflare.com
- Domain for CDNJS resources.
- fonts.googleapis.com
- Google Fonts domain for font resources.
- fonts.gstatic.com
- Google Fonts domain for font resources (static content).
- use.fontawesome.com
- Domain for accessing Font Awesome resources.
How to Whitelist:
For Firewalls:
- Access your firewall settings.
- Add the above domains to the allowed list.
- Ensure that the necessary protocols (HTTP/HTTPS) are permitted.
For VPNs:
- If using a VPN, check the VPN settings for any domain restrictions.
- Add the provided domains to the VPN whitelist.
Note: Ensure that wildcards (\*) are supported and correctly implemented when whitelisting third-party domains.
By whitelisting these domains, users can enjoy uninterrupted access to our services without encountering firewall or VPN-related issues. If further assistance is required, please contact our support team for personalized guidance.
