One-on-one conversations

unique code to access the app You need to be invited to a test and then launch it from your dashboard/email invitation in order to get a unique code for the app. Once you are registered in our Tester Database and a test becomes available that matches your tester profile, we will send out an… Read More »How do I get the unique code to access the app?

What computer hardware and software do I need to be a user tester for Userlytics? You will need: Mac with OSX 10.11 or higher OR a PC with Windows 7 or higher, a high-speed internet access, a standard internet browser program (such as Internet Explorer, Firefox, Safari, Chrome), headphones and a working built in mic..… Read More »What computer hardware and software do I need to be a user tester for Userlytics?

Test assignment with objectionable content? We’ve installed several layers of protection to make sure that our user experience testers are not subjected to illegal or objectionable sites, but if you are directed to a site you find offensive please contact us immediately. ..

What kind of sites will I be usability testing? You’ll be user testing websites, prototypes, advertisements, videos and other types of material from small start-up companies to those of large well-known corporations. You can contact us before beginning a user experience test if you have doubts about its content.

real data for usability tests No. In Userlytics we are always looking to protect our participants’ privacy. If you ever take a part in a test that requires financial personal information (like a credit card number, social security number, passwords, home address), then please stop taking the test and contact us at support@userlytics.com.

What happens if I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test? You can remove it however please keep in mind that it will take you longer to do each test if you need to download the Userlytics Recorder application every time you are invited to… Read More »I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test

What do I have to do during a user test? You need to follow the usability test instructions as provided by our client (see following FAQs). It is very important that you speak your thoughts out loud as you follow the instructions. Try speaking and sharing your thoughts aloud during the entire user experience test.… Read More »What do I have to do during a user test?

What do usability activities consist of? Examples of past user experience tasks include: What do usability activities consist of?

How much time will I need to perform a usability test? Typical user tests will require 20 to 40 minutes to complete.

What kind of user experience questions will I be asked? You may be asked your opinion on things such as:

We cannot tell you how often you will get an invite to test since it’s a random process that will select testers from our data base and we send out invitations to a limited number of testers. If you make sure to answer the surveys and to complete your tester profile, this will increase your… Read More »How many tests can I do per day?

Yes, no problem using either a desktop or webcam laptop. However, best to have only one webcam connected (and configured), so that the Userlytics Recorder can easily locate the webcam it needs to use.

Yes, depending on the test you may be asked to launch from a smartphone (iOS or Android), a tablet, or a desktop, and sometimes both.

Download Userlytics recorder. You do not need to download the recorder prior to your first test. Once you receive an invitation you will be able to download it from your dashboard when starting the test. For some tests, you will not need to download anything, and can simply access the test directly from your browser.

Technical problems during the usability test . Because our clients come to us for quick results your slot in a user test may be taken by another user experience tester if you cannot complete it within a short time period. For this reason, you should make sure your computer is correctly set-up (your webcam and microphone… Read More »What if I have technical problems during the usability test?

What is a user tester rating? Our usability tester rating system allows our clients to rate the quality of the user experience feedback provided by our user testers. This encourages our UX testers to offer the most helpful usability testing feedback possible, i.e. a good combination of webcam, spoken and written user testing feedback.An important… Read More »What is a user tester rating?

Testers Privacy, Testers Privacy Who can see my profile I’m concerned about privacy. Can anyone see my profile or will my name be made public? When you sign up to be a user tester with Userlytics you will be asked to choose a user tester ID. Only clients who are paying for you to conduct… Read More »Who can see my profile? Is my name public?

Sometimes we require our testers to take a qualification test.

I’m new to remote user testing, what kinds of things should I know? You don’t need to know anything about usability testing to be one of our user experience testers. In fact, many of our clients prefer user testers who have no prior experience of usability testing. This allows for realistic user experience feedback from… Read More »New to remote user testing? Here’s the key info.

Multiple screens recording for testers. Depending on which screen you have the Userlytics Recorder place your browser window to that screen. What happens when I’m using 2 screens with extended desktop for this user test. How will I know, which one is being recorded? Userlytics always records just 1 screen. Please pay attention on which… Read More »Recording 2 screens with extended desktop for this user test.

Download the Userlytics Recorder You may be operating within a corporate and/or firewall protected environment that does not allow you to download applications from the Internet. Some of our tests, such as our “Live Conversations” moderated usability tests, do not require downloading any application, plugin or extension. Download the Userlytics Recorder

Should I use an External Microphone? No. Often times the use of external microphones will interfere with the sound recording, so please avoid them if possible and simply speak without the use of an external microphone, taking advantage of the internal microphone of your computer.

What do I have to write in the PayPal section? You need to define the email address that is linked to your PayPal account (which is the email address that you use to log into that account).

For security reasons we don’t allow testers to change their email address themselves. If you want to change your email address, please send an email to support@userlytics.com and tell us which email address you would like to use instead. We will change it for you.

No, each tester can only have one Userlytics account. In the event that we detect the same tester has more than one account, we will take actions to remove the duplicate accounts and any payment they have generated, and may even permanently ban the tester from Userlytics.

Live Conversation Guide Live Conversation Guide for Testers Userlytics’ Live Conversations web recorder makes it quick and easy for testers to join fun and interesting moderated user experience tests with brands from all around the world. You don’t need to download any type of software, application or extension to join a Live Conversation session, making… Read More »Live Conversation Guide for Testers

How to Use our Live Conversations Moderated Web Recorder Userlytics’ testing platform utilizes several different web recorders to give you the simplest remote testing experience possible. Our new and improved “Live Conversations” web recorder allows you to have one-on-one conversations with the brands you are giving feedback to. Below we’ll go over how to use… Read More »How to Use our Live Conversations Moderated Web Recorder

How to Cancel a Live Conversation Session If an unexpected conflict comes up and you can no longer attend your scheduled Live Conversation session, you can cancel your appointment by following the steps listed below: Important to Note:

When will I get paid? Once our client has reviewed and positively rated your test feedback, your test will be marked as “approved”. Payments for approved tests are made once every 15 days.