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How to Cancel a Live Conversation Session

 By Userlytics
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How to Cancel a Live Conversation Session – As a Tester

If an unexpected conflict comes up and you can no longer attend your scheduled Live Conversation session, you can cancel your appointment by following the steps listed below:

  • Go to your tester dashboard.
  • Once inside your tester dashboard, find the URL for the test you want to cancel.
  • Once you find the test you would like to cancel, click on the button that says “Manage Session.”
Cancelling a moderated session
  • After clicking “Manage Session,” more info will appear about the specific test you have selected. Click on the button that says “Continue.”
Alternative way to cancelling a moderated session
  • Next, a new window will appear detailing your session date and time. Click on the button that says “Cancel Session” to complete the process of canceling your test session.
Cancelling a moderated session

Important to Note:

  • You can cancel your test session with no penalty as long as you do so at least 8 hours before the session starts. This gives the moderator time to update their calendar and find a replacement.
  • If you fail to show up to your testing session, you will be penalized with a 1-star rating, which will affect your ability to receive future tests.
  • If you cancel your session within 8 to 2 hours of the scheduled appointment, you will be penalized with a 1-star rating, which will affect your ability to receive future tests.
  • If you cancel your session less than 2 hours before the scheduled appointment for the first time, you will be penalized with a 1-star rating, which will affect your ability to receive future tests.
  • If you cancel your session less than 2 hours before the scheduled appointment for the second time, your account will be suspended for 4 weeks. During this time you will not be able to take any tests. We will automatically resume your account after this period.
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