Moderated Testing Dos and Don’ts, Moderated Testing Dos and Don’ts
With Userlytics’ Live Conversations tool, you can conduct simple and efficient face-to-face interviews with your target persona to collect key data about your digital product’s usability.
Below are some top level “Dos and Don’ts” you can follow when conducting a Live Conversation to make sure everything runs smoothly, and that you get the insights you need.
|Join, on your computer, using the latest version of Chrome if possible
|Share your moderator link with others (or have multiple people use an observer’s link)
|Close unnecessary background apps
|Have videoconferencing (particularly Teams) or bandwidth-heavy programs running
|Connect your earphones, webcam and microphone before beginning the Pre-Test Check
|Conduct sessions in a noisy, busy environment
|Allow 15 minutes for the participant to join (at which point, the session will auto-cancel) – you’ll still have the full session duration available
|Cancel within 4 hours of the scheduled start time, or join more than 15 minutes late
|Allow us to search for a replacement, in case of a participant no-show: we get notified of these if provided by Userlytics
|Forget to ensure that you have available slots in your calendar, for us to do so
|End (“Finish”) the session as early as possible
|Forget to press “Finish Session” in order to properly upload the session
|Notify us, if it becomes clear that the participant has misrepresented themselves if provided by Userlytics
|Forget to rate the participant
If any questions come up, please email firstname.lastname@example.org for assistance, and feel free to CC your Account Manager.