Moderated Testing Dos and Don’ts, Moderated Testing Dos and Don’ts
With Userlytics’ Live Conversations tool, you can conduct simple and efficient face-to-face interviews with your target persona to collect key data about your digital product’s usability.
Below are some top level “Dos and Don’ts” you can follow when conducting a Live Conversation to make sure everything runs smoothly, and that you get the insights you need.
| Do | Don’t |
|---|---|
| Join, on your computer, using the latest version of Chrome if possible | Share your moderator link with others (or have multiple people use an observer’s link) |
| Close unnecessary background apps | Have videoconferencing (particularly Teams) or bandwidth-heavy programs running |
| Connect your earphones, webcam and microphone before beginning the Pre-Test Check | Conduct sessions in a noisy, busy environment |
| Allow 15 minutes for the participant to join (at which point, the session will auto-cancel) – you’ll still have the full session duration available | Cancel within 4 hours of the scheduled start time, or join more than 15 minutes late |
| Allow us to search for a replacement, in case of a participant no-show: we get notified of these if provided by Userlytics | Forget to ensure that you have available slots in your calendar, for us to do so |
| End (“Finish”) the session as early as possible | Forget to press “Finish Session” in order to properly upload the session |
| Notify us, if it becomes clear that the participant has misrepresented themselves if provided by Userlytics | Forget to rate the participant |
If any questions come up, please email operations@userlytics.com for assistance, and feel free to CC your Account Manager.
