Stéphanie Walter

Stéphanie Walter is a UX Researcher and Accessible Product Designer specializing in inclusive design, accessibility, user research, and Enterprise UX. Based in Luxembourg, she has more than a decade of experience helping organizations design complex products and services across industries including banking, finance, automotive, healthcare, press, and travel.

Stéphanie’s approach combines user research, product design, and accessibility to create experiences that meet both user needs and business goals. She focuses particularly on complex enterprise environments, where products often need to support employees and users while working within complicated processes, systems, and organizational constraints.

Accessibility and inclusive design are central to Stéphanie’s work. She advocates for integrating accessibility into the design process and into product and design-system culture rather than treating accessibility as something that should be addressed only at the end of development. Her work helps teams build products that can be used by people with different abilities and needs.

Her expertise also includes UX research, where she uses user-centered research and problem-solving approaches to understand people’s needs, behaviors, frustrations, and goals. She applies research to complex enterprise products and services, helping teams make more informed design decisions and build experiences around real user needs.

Stéphanie is also an author, speaker, teacher, and mentor. She regularly speaks at conferences and workshops around the world and shares her knowledge through articles, educational resources, workshops, and training for UX researchers and designers. Her independent design practice also provides templates and resources intended to help UX professionals improve their work and save time.

Stéphanie is the author of User Journey Mapping, published by SitePoint. The book explains how journey maps can be used to understand how people interact with products and services, including how to conduct research for journey mapping, facilitate workshops, visualize user goals and pain points, and use journey maps to identify opportunities for improvement.

User journey mapping is a particularly important part of Stéphanie’s expertise. Her work emphasizes using research and visualization to create a shared understanding of user experiences and bring stakeholders, researchers, designers, and product teams together around the same customer or user journey.

Stéphanie also shares practical UX resources through her website and newsletter, covering subjects such as user research, usability testing, product design, mobile strategy, accessibility, inclusive design, and UX tools. Her independent practice includes speaking, workshops, teaching, mentorship, and educational resources for UX professionals.

Through her work as a researcher, designer, author, and educator, Stéphanie brings together accessibility, research, design, and product strategy. Her perspective is particularly valuable for organizations looking to make complex enterprise experiences more usable, inclusive, and accessible while creating a stronger culture of user-centered design.