Userlytics’ Limitless Plan is a flat-rate model that grants unlimited Admin, Creator, and Viewer Members; this includes unlimited moderated and unmoderated studies launched by each Admin or Creator Member, as well as unlimited quantitative studies with participants you provide launched by each Admin or Creator Member, throughout the duration of the Limitless plan’s validity.
To support this model, a Fair Usage Policy is in place for all moderated and unmoderated studies, as well as quantitative studies with participants you provide.*
You have the flexibility to initiate as many moderated and unmoderated studies, as well as quantitative studies with participants you provide, as needed, from each Admin or Creator Member, including the option to run multiple studies concurrently within each Member and across all Members.
Furthermore, you have the freedom to designate the quantity of participants for each study, allowing you to include as many participants as desired.Additionally, you can utilize an unlimited number of screener questions and store an unrestricted amount of data resulting from the studies conducted on the Userlytics platform.
Userlytics reserves the right to charge you, at the rates specified below, for any moderated and unmoderated studies that are completed with more than six participants per study. This charge applies solely to the additional participant sessions that exceed six, if we detect an aggregate usage of the platform that exceeds the parameters of this Fair Usage Policy.
The goal of this policy is to generally maintain a maximum number of six included participants sessions per moderated and unmoderated study. We consider identical studies (e.g., those generated using our “clone” feature) launched within a one-month timeframe as a single study, regardless of whether they are cloned by a single Member or multiple Members.
For quantitative studies exclusively involving participants you provide, Userlytics reserves the right to apply charges for any participants exceeding 10,000 per calendar month; these charges specifically pertain to additional participant sessions that surpass the 10,000 limit.
Participants provided by
Max Duration per Session
Price per Session
Userlytics or You
3 credits per 15 minutes increment
* Please note, this policy does not apply to quantitative studies involving Userlytics’ panel participants. Instead, these studies may be subject to particular restrictions concerning concurrent testing, the maximum number of participants per study, screener questions, and other relevant factors.
Sessions with participants provided by Userlytics shall utilize Panel Credits, while sessions with participants provided by you shall utilize BYOU Credits. You have the option to redeem any Panel Credits received as part of your plan, or purchased additionally at the price of USD 1 each, towards the aforementioned sessions, Additionally, you can exchange each Panel Credit for a BYOU Credit at a 1:1 ratio. Please note that for participants provided by Userlytics, the pricing mentioned above is subject to the applicable recruitment policy detailed in your agreement with us.
Moderated sessions with Userlytics’ participants that you cancel, or which your moderator does not attend, shall be charged at 96 Panel Credits per occurrence.
If you have questions or comments about our Fair Usage Policy, please reach out to your Account Executive or Account Manager, or contact us at: