Cynthia Leimbach

Cynthia Leimbach is a customer experience and conversation design professional specializing in the intersection of CX, conversational AI, voice user interfaces, and digital assistants. Her work focuses on helping organizations create meaningful, human-centered experiences while exploring how emerging technologies can transform the way people interact with brands and digital products. Cynthia describes her professional focus around using human behavior to help train AI and using voice technology to create more useful and natural interactions. Her expertise spans customer experience, conversation design, voice user interface design, global brand development, digital experiences, and artificial intelligence. Her LinkedIn profile also lists services including UX writing, content strategy, public speaking, customer service, web design, and business consulting. Her work has included defining global brands and developing end-to-end digital assistant experiences. She brings a creative perspective to conversational technology, with a particular interest in designing interactions that feel intuitive, useful, and human. Her experience in CX and conversation design allows her to consider not only the functionality of an AI or voice experience, but also how people perceive, understand, and interact with it. Cynthia is also deeply involved in the conversational AI community. She has contributed to Botrepreneurs, a global community focused on conversational AI, generative AI, large language models, voice technology, and chatbots. Her current involvement includes helping connect the community with events, conferences, networking opportunities, training, and other initiatives around emerging conversational technologies. She is also a mentor with AI4ALL, an organization focused on helping students develop AI knowledge and use artificial intelligence to address societal challenges. Cynthia’s involvement reflects her broader interest in helping others learn about AI and encouraging more people to participate in the development of emerging technologies. Cynthia is the founder and leader of HelpNow, Inc., a volunteer-driven organization created to connect people affected by disasters with verified, real-time resources. The organization developed LAHelpNow.org following the January 2025 Los Angeles fires and uses an AI-powered digital assistant named “Lala” to help people find relevant disaster-relief resources. Cynthia’s work with HelpNow brings together her interests in AI, technology, community building, and using digital tools to address real-world problems. Her academic background includes studies at the University of California, Berkeley, where she attended from 2013 to 2016. Her LinkedIn profile also lists research training through the CITI Program and a history of involvement with community and social-impact initiatives. She has worked as a researcher and coordinator in programs focused on education, equity, inclusion, and community support. Cynthia’s career brings together customer experience, creative communication, conversational technology, AI, voice design, community leadership, and social impact. Her perspective is particularly relevant to organizations exploring how AI-powered assistants and conversational interfaces can create more engaging, accessible, and human-centered digital experiences.