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  Userlytics captures each participant’s entire test process, providing valuable insight as to his or her individual thought process; allowing you to more efficiently contrast and compare each Tester’s usability experience.

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  What a person says and how they say it are important markers in emphasis. Hearing a sigh of frustration versus a sigh of relief are two very different verbal expressions; and are important differentiators when interpreting a Tester’s true opinion.

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  Seeing how a Tester reacts during a test is another important marker of emphasis. He or she may not verbalize their frustration or elation, but the furrowing of a brow or the wide-eyed relief provides visibility into what the Tester is feeling at a specific moment in time.

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  All of these analytical components combine to produce critical insight that can be utilized to improve the customer experience, reduce the time and cost of software development, and increase the ROI of software development.