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Pricing and Plans

Userlytics Panel

Best for One-Off Projects

Unlimited Accounts & Tests


5 – 35 Sessions/year*
50 – 1750 Sessions/year*
2000+ Sessions/year*
Userlytics Admin Seats are special accounts designed for team leaders or project managers. These seats grant access to the platform for managing users, overseeing projects, and conducting data analysis.
Seats
Custom
UNLIMITED
UNLIMITED
Max session duration sets the maximum time allowed for a user test.
Max Session Duration
Custom
30 min
30 min
Participants provided from the Userlytics panel go through a pre-defined set of activities, goals and questions while their screen, their “think aloud” comments, and they themselves are recorded. Both desktop and mobile based.
Unmoderated participants (Panel)
Custom
Custom
UNLIMITED
Participants provided by the client or a 3rd party provider go through a pre-defined set of activities, goals and questions while their screen, their “think aloud” comments, and they themselves are recorded. Both desktop and mobile based.
Unmoderated participants (BYOU)
Custom
Free BYOU Participant for every Panel participant purchased
UNLIMITED
Participants provided from the Userlytics panel. 1to1 interviews with participants. Audio and video recording included, good for more complex studies and deeper insights as a moderator will be present to guide the participants in real time.
Moderated Participants (Panel)
Custom
Custom
UNLIMITED
Participants provided by the client or a 3rd party provider. 1to1 interviews with participants. Audio and video recording included, good for more complex studies and deeper insights as a moderator will be present to guide the participants in real time.
Moderated Participants (BYOU)
Custom
Free BYOU Participant for every Panel participant purchased
UNLIMITED
Receive guidance and assistance from an appointed UX expert to get the most out of your Userlytics account.
Account Manager

(on plans over $7,500)
A Userlytics expert will assess each participant test result for quality.
QA Review of every Panel Result
Includes an integrated webcam view of participants, the screen they are interacting with, and their audio.
Picture-in-Picture Recording
Audio and video recording included, good for more complex studies and deeper insights as a moderator will be present to guide the participants in real time.
Moderated Testing
Participants go through a pre-defined set of activities, goals and questions while their screen, their “think aloud” comments, and they themselves are recorded. Both desktop and mobile based.
Unmoderated Testing
Empower decisions with data through quantitative testing. Capture valuable metrics (no audio, webcam, and screen recording) for focused insights.
Surveys/Quant testing
An information architecture technique that shows where participants would expect to find a topic from within a hierarchical “tree”.
Tree Testing
An information architecture technique that shows how participants group items (“cards”) into categories.
Card Sorting
Narrow down your ideal study participant with advanced demographics filters like education level, employment status, income level, and more.
Demographics
Advanced
Advanced
Advanced
Quantitative and qualitative UX insights gathered from your study activities that can be used to improve your customer experience.
Advanced Metrics
An AI based determination of the way a participant feels about a given situation, or task
Sentiment Analysis
Userlytics’ AI UX Analysis tool offers automated insights for enhanced digital performance.
AI UX Analysis
AI based audio transcriptions that are time-stamped and searchable, allowing you to locate and jump to key session moments.
Advanced AI Transcriptions
Our platform allows you to conduct usability studies on your website, mobile apps, and/or prototypes in any stage of development.
Website, App & Prototype Testing
Preliminary study questions designed to filter out participants that don’t meet your target demographic.
Advanced Screener Questions
A collection of annotated and hyperlinked video clips of key study moments.
Highlight Reels
Enables the blocking of screen recording during sensitive moments in the study to protect personally identifiable information.
Advanced Privacy Protection

Schedule a Free Demo

Once you submit, you’ll be able to instantly book a call on our calendar.

The features you need, included in all plans

Click on the features to learn more:

  • All Digital Assets

    Conduct usability studies of websites, mobile apps, desktop applications, prototypes, and competitor assets.

  • Unlimited Concurrent Testing

    Userlytics allows you to launch multiple studies at the same time so you don’t have to wait in between studies to gain insights.

  • Branching Logic

    A question format that defines a participant’s next activity or question based on what they answer to the previous question.

  • Advanced Metrics

    NPS, SUS, single choice, multiple choice, success/failure, time on task and more...

  • Picture-in-Picture Recording

    Includes an integrated webcam view of participants, the screen they are interacting with, and their audio.

  • Study Annotations

    Brief comments you can add to specific moments of a session video to highlight important events.

  • Bring your own Users

    You have the option to invite your own users to complete a usability study in addition to or instead of members from our global panel.

  • Privacy Protection

    Enables the blocking of screen recording during sensitive moments in the study to protect personally identifiable information.

  • QA Reviews of each Panel Participant Result

    A Userlytics expert will assess each participant test result for quality.

  • Unlimited Storage of Results

    Unlimited storage of study results and metrics, so you can keep gathering UX insights without worry.

  • ISO27001 and GDPR compliant

    Compliant with the top data protection certifications in the world so you know your data is safe and secure. The ONLY leading user testing platform with all EU data hosted and processed within the EU.

  • Single Sign On (SSO)

    Manage access to the Userlytics platform through your enterprise SSO.

  • First Click Testing

    Is a powerful tool that helps you evaluate the effectiveness of your website or app’s navigation. By analyzing where users click first, you can gain insights into their thought process and identify potential areas for improvement in your user interface.

  • X Second Test

    Is a quick and effective method to assess the immediate impact of your website or app design. By showing users a page for just a few seconds, you can capture their first impressions and determine if your key messages, visuals, and branding are instantly recognizable.

  • Heatmaps

    Heatmaps provide a visual representation of user interactions on your website or app, highlighting the areas that receive the most attention through clicks, taps, and scrolling.

Userlytics platform in computer, desktop, phone and tablet. Multi device.
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Tap into our Global Panel of over 2 million participants

Make sure your study reaches the right audience by tapping into our global panel of over 2 million participants, each reviewed by our team to ensure honest, quality feedback. Filter participants from over 150 different countries by age, gender, household income, and other demographic criteria.

Panel

Discover our UX Consulting Services

Don’t know where to start on your usability study, pressed for time, or just curious to see how an external UX Research Consultant could help? Let our UX Consulting team help you create the perfect study script, analyze your results, and create a detailed report with recommendations to optimize your user experience.

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Frequently Asked Questions

How much does Userlytics cost compared to UserTesting?

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Userlytics offers a range of pricing plans to accommodate different needs, starting at the Enterprise plan and going up to the Limitless plan, which includes unlimited participants, seats/accounts and unlimited concurrent studies. Other notable plans include the Premium plan at $499 per month and the Advanced at $999 per month. In comparison, UserTesting's pricing varies based on the number of users and specific features required. Typical annual costs can range significantly, from $16,900 to $136,800 depending on the chosen plan and the scale of features included. Overall, Userlytics offers more scalable pricing options, allowing unlimited scaling across the enterprise with no change of pricing.

Is Userlytics better than UserTesting in some way?

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Userlytics and UserTesting both offer robust user testing solutions, but they excel in different areas: 1. Cost-Effectiveness: Userlytics provides more cost-effective options for large businesses looking to scale usage of UXresearch across the enterprise. 2. Flexibility and Customization: Userlytics offers highly customizable plans, allowing businesses to tailor their packages to specific needs, including unlimited accounts/seats and testing options and extensive participant management features. This flexibility can be particularly advantageous for companies with diverse or evolving testing requirements. 3. Feature Set: Both platforms offer extensive features, but Userlytics stands out with its best in class customer service and support and largest global footprint.

Does Userlytics offer similar plans to UserTesting?

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Yes, Userlytics offers plans that are comparable to UserTesting's offerings: 1. Project Based and Enterprise Plans: Userlytics' project based and enterprise plans provide flexible and scalable solutions. These plans are designed to cater to specific business needs with features like moderated and unmoderated testing, advanced metrics, and comprehensive reporting. 2. Comprehensive Testing Features: Similar to UserTesting, Userlytics includes extensive features in their plans such as usability testing for websites, mobile apps, prototypes, card sorting and tree testing, quantitative and qualitative testing, and more. Both platforms offer tools for sentiment analysis, advanced screener questions, and highlight reels, ensuring comprehensive user feedback and insights. 3. Unlimited Testing: Userlytics' Limitless plan, which offers unlimited seats/accounts, unlimited participants and unlimited concurrent studies, is economically much more scalable than UserTesting as it allows unlimited usage across the organization at no additional cost.

How do you ensure data protection and privacy compliance?

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We adhere to the strict data protection regulations set by the General Data Protection Regulation (GDPR). ** EU Data is stored in the EU (In Dublin, Ireland, with a backup in Germany).

How do you ensure compliance with data privacy laws in California?

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We are fully CCPA compliant, ensuring that our platform adheres to the strict standards set by the California Consumer Privacy Act.

How do you ensure information security on your platform?

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We are proud to be ISO 27001 compliant, adhering to the highest international standards for information security management. This certification ensures that our platform implements robust security measures and practices, protecting your data against threats and vulnerabilities.

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2

LET’S FIND THE PERFECT PLAN FOR YOU

Is this an individual project, or are you looking to conduct ongoing UX testing?

3

LET’S FIND THE PERFECT PLAN FOR YOU

Will you be sourcing study participants from our global panel of over 2 million participants, or will you be supplying your own study participants?

4

LET’S FIND THE PERFECT PLAN FOR YOU

How many seats or accounts will your team need?

5

LET’S FIND THE PERFECT PLAN FOR YOU

Do you need access to narrow profiles of panel participants and/or project management?

6. Custom

DISCOVER THE BEST CUSTOMIZABLE PLAN

PROJECT BASED

A plan suited to your exact UX testing needs. Hand select your testing type, participant source, and mix of testing tools and add-ons.

7. Enterprise & limitless

DISCOVER THE WORLD WITHOUT LIMITS

ENTERPRISE PLAN

Our most popular plan for organizations conducting one-off UX testing. Allows for unmoderated, moderated & quantitative testing testing, both panel and non-panel participants, an attractive blend of UX tools and add-ons.

LIMITLESS PLAN

The ultimate choice for endless UX testing. Userlytics' Limitless plan allows unlimited testing with a full suite of features, advanced targeting, and customizable tasks across all devices and platforms.

8. DIY

DISCOVER OUR DIY PLANS

PREMIUM PLAN

The perfect self-service user testing solution with advanced features for independent test design and execution. This package includes five seats and unlimited self-recruited participants for unmoderated sessions.

ADVANCED PLAN

For ongoing UX testing with comprehensive features, this package includes ten account users, unlimited self-recruited participants for unmoderated, moderated, and quantitative sessions, as well as the option to purchase additional panel participants. It offers an attractive blend of UX tools and add-ons.

9. ADVANCED

DISCOVER OUR ADVANCED DIY PLAN

ADVANCED PLAN

For ongoing UX testing with comprehensive features, this package includes ten account users, unlimited self-recruited participants for unmoderated, moderated, and quantitative sessions, as well as the option to purchase additional panel participants. It offers an attractive blend of UX tools and add-ons.