Frequently Asked Questions

Userlytics is a remote online usability testing service.

Userlytics provides a remote user experience testing service and a demographically segmented database of testers that enable you to analyze and optimize your website, online application, video, advertisement or search process. As a client you receive synchronized audiovisual video recordings of the testers and their computer screens and actions while carrying out the goals you assign to them, contextual "bubble-screenshot" written commentary, answers to specific survey questions, ClickFlow analytics, ratings and time tracking. Results are hyperlinked allowing cross referencing of significant statistics and commentary with the specific videos relating to that tester or event.

You will pay in US dollars through Paypal or Visa.

Our highest rated testers comprise people who've consistently achieved the highest performance ratings from both clients and the Userlytics team.

For Education, those with < 4 years of college education are considered as having some college experience or a high school diploma or equivalent. Those with 4 years of college education or higher are considered to have a Bachelor's degree or graduate degree.

For Employment, those who are employed are considered as self-employed, working part-time, or working full-time.

You may view your usability test results up to 90 days after placing your order.

Product managers, developers, website owners, usability professionals, website designers, marketers, advertising firms, and online marketing firms all benefit from using Userlytics, in particular the ability to receive very quick and inexpensive tests for iterative within an agile development process.

The first step is to enter the target URL address and define the goal you want testers to achieve.

The second step is to define follow up survey questions for the testers after they have completed or failed to complete their goal. Single-choice, multiple-choice, yes or no, Scale 1-5, or write-in answers.

The third step is to choose your tester demographic profile and the number of testers assigned.

That's it! We contact the testers for you and the test(s) start almost immediately. Our testers use our proprietary software application, the Userlytics Studio, to conduct all tests during which their entire computer screen sessions, facial expressions, audio comments, clickflow, answers, and written contextual commentary are recorded.

A fraction of the price of traditional lab-based testing. Tests start at $299 for 5 testers.

You should aim for the goal you define to require no more than 10 minutes of a tester's time.

Most test results are available in as little as 24 to 48 hours. Demographic selection criteria may extend this time period in some cases

The Userlytics Tester Community comprises people from all backgrounds, operating in their natural environment, incentivized by monetary awards and a rating system.

All test results are reviewed for adherence to Userlytics testing and quality control guidelines prior to clients receiving the results.

Customized projects can be arranged that involve testers from outside the Userlytics community of testers. Please contact us at info@userlytics.com for more information.

No, you do not need to edit the code of your website. The test may be performed on your website, or any website, with no need for any modifications. This makes it possible to benchmark the usability of your site against competitors or best practice firms.

You can direct testers to perform any goal or task that may shed light on your site usability. In addition, after they have completed or failed to complete their goal they may be asked questions you have previously defined on:

• Site navigation
• Overall concept
• Ease of use and intuitiveness
• Design, video, colors, layout
• Specific processes such as check out, log in, registration, search, utilities, etc.
• If they would use your site or recommend it to a friend
• Other user experience questions you need an answer to

For privacy reasons, Userlytics testers are prohibited from completing purchase processes with personal credit card information. If you would like the testers to complete such goals up to the point where such data is entered, please provide a dummy credit card number for them to use in your goal description when creating a test.

Because we pay our testers for their time, once a test has been submitted and paid for, we cannot give refunds.

Our reports are designed to be filtered, printed, and emailed to the rest of your team and/or clients. For the audiovisual portions of the reports, you may send the relevant links and passwords to your colleagues, bosses, clients and suppliers.

If you order a free trial sample of the Userlytics service, you authorize us to publish the free sample reports provided to you in the public domain, as well as use them for marketing purposes.

We reserve the right not to accept sample requests from users that do not share accurate and complete registration information or for URLs that contain objectionable content.

We encourage you to utilize our rating system to help us improve the quality of our service over time. If for some reason a tester has not met your expectations, please contact us and let us know." We value your input and are always looking for ways to improve our service.