Yes, you can test any recent iOS device such as an iPad 2, iPad 3, iPhone 4S, iPhone 5, etc. You will receive a combined "Video-in-Video", or "Picture-in-Picture" (PiP) of the respondent through their webcam, and a moving recorded video of the changing images of their mobile iOS device projected onto their computer screen as they interact with the mobile device, as well as their verbal "think Aloud" commentary.
Userlytics enables you to quickly and easily observe your customer's user experience as they react and interact with your websites, advertisements, and social media content, at all stages of the design and development process, from a computer desktop, or from a mobile iOS device such as an iPad 2, iPad 3, iPhone 4S or iPhone 5.
All of the above for customer and user interactions using desktop or laptop computers, as well as mobile iOS devices such as an iPad 2, iPad 3, iPhone 4S and iPhone 5.
Advertising agencies, marketers, product managers, developers, online property owners, startups, usability & user experience professionals, website designers, SEO professionals and online marketing firms all benefit from continually observing the customer user experience and reaction from desktops, laptops and mobile iOS devices such as iPads and iPhones.
No, you do not need to edit the code of your website or software product or creative online ad of mobile App. The test may be performed on any live website, or on any type of storyboard, concept, sketch, wireframe or prototype uploaded to our secure servers, or on any website or mobile App accessed from a recent iOS mobile device like an iPad 2, iPad 3, iPhone 4S or iPhone 5.
Its easy. You can ask us to recruit respondents for a custom project, or register for a paid monthly subscription.
Respondents download a small app that checks if they have the necessary equipment (e.g.: webcams, when applicable) and that takes them through the tasks and questions you have defined.
You can direct participants to perform any goal or task that may help you optimize your online investments in websites, mobile Apps, online advertising and content, and search strategies, or discover the reasons behind your analytics and funnel conversion results. Additionally, you have the opportunity to set up post task follow up questions for the participant to answer when the goal portion of the test is completed.
You can start with our customizable templates.
You might ask about:
Prototype testing allows you to easily and quickly identify issues with the user interface of your prototype, mobile App, ad concept or storyboard, or wireframe during the early stages of design or development, and prior to spending significant sums of money on multivariate testing. Early detection of issues provides the opportunity to make necessary course corrections early in the process, when change is less costly.
Early testing gives a better understanding of what features your users will appreciate, how and why they react to your message, and limits problems identified after your next product launch, campaign or upgrade.
Loading a wireframe, prototype, concept storyboard, powerpoint, video, etc to our secure server is quick and easy. This is done when you first set up a test, where you can choose from initiating a test from a live URL, or to upload a file or set of files.
You can upload any type of file (JPG, .GIF, .PNG, PDF, HTML, JS, CSS, etc), except executable and web system files (PHP, ASP, CGI etc) by compressing a single file or a multiple set of files into a ZIP file. The maximum size of the ZIP file cannot exceed 5 MB.
If you have a proprietary file format that you are unsure of, please contact us and we will be happy to review your needs and work with you to make your project a success.
We have implemented commercially reasonable technical and organizational measures designed to secure your uploaded files from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your files for improper purposes. Because respondents are accessing the tests from their homes or workplaces, we cannot guarantee that they will not copy them or use them improperly. We CAN request an NDA from respondents as part of the test workflow. Another alternative is to set up a test on a password protected client site, with a temporary password provided to participants.
For privacy reasons, Userlytics panel participants are prohibited from completing purchase processes with personal credit card information. If you would like the participants to complete such goals up to the point where such data is entered, please provide a dummy credit card number for them to use in your goal description when creating a study.
If you wish to test a paid App on the mobile AppStore, you will be asked to specify this when setting up a test and a Userlytics representative will contact you to coordinate the payment logistics with the respondent.
You can edit your directions, goals, tasks and questions or demographic selections until you are satisfied. When setting up a test under one of the monthly subscription plans, you can change the target URL or tasks/goals even after you have received initial results; from the time of the change onwards, new respondents will use the new URLs and tasks/goals.
If you are using your own participants, it depends on how quickly they respond to the invitation. Our platform processing time takes between 10 and 20 minutes, so you can receive results extremely quickly.
When using the Userlytics Panel, because we do a through QA of every video and provide Hyperlinked Video Highlights, most test results are available in as little as 24 to 48 hours.
For custom recruiting projects, it depends upon the demographic criteria and target Persona.
You may view your test results up to 90 days after they have been completed. We cannot guarantee that we will keep results beyond that date. You can download the results (both videos and survey results) anytime within the 90 day period and keep and edit and share as needed if your are a Gold subscriber, or have purchased an Enterprise Account/Project.
Depending upon which product (Enterprise Account/Project) or Plan (Basic, Silver or Gold) you choose, you can access each individual video, as well as the "Video Highlights" section, where you can review key events and comments and link directly to the specific video and timeline moment of the event or comment. You can make annotations directly on the timeline, which are automatically added to the "Video Highlights" section. You can review the answers to the survey phase of each test. You can modify tasks/goals and target URLs of ongoing tests. You can selectively share access to the dashboard with your clients or colleagues on a project by project basis. You can download individual videos and survey results.
Yes. You may invite participants from anywhere in the world, or ask Userlytics to custom recruit for you, both B2B and B2c, anywhere. If you are interested in Userlytics recruiting a specific demographic criteria, please contact us for a custom quotation in the desired location.
Yes. Please contact us to learn more.
Experts generally agree that using 5-10 participants per test will uncover 80% of usability issues, and is the most efficient manner to conduct small scale qualitative user experience and user reaction studies. We have found that it is more efficient and cost effective to conduct numerous small sample studies iteratively, and then use multivariate testing at the end of the process with larger samples to conduct final optimization. Please refer to the following reference materials:
Our Basic plan, allowing you to view your previous test results, is free.
Our Silver plan adds the ability to test offline assets, extends task duration to 15 minutes and post task(s) questions to 10, is $39* per month, and you can order as many additional tests as you like at the very affordable price of only $33/test*.
Our Gold plan, with the ability to selectively share access to results, download videos and survey data, annotate in-video and automatically create a hyperlinked “video highlights” section, and set up to 100 post task(s) survey questions per test, is $99/month*, allows for 3 free tests per month and as many additional tests as you like at the very affordable price of only $29/test*.
Our Enterprise Account/Project pricing depends upon the nature of the customizable features and VIP dashboard, testing of mobile iOS native platforms (Websites AND Apps), the demographic target, whether a client specific panel is needed, the length of the video recordings, whether a custom participant UI/language is required, whether a full verbal transcription and searchable text hyperlinked to timeline moments is required, the amount of test study design and analysis/recommendations, and a number of other factors.
You need to pay in US dollars using a Credit Card or PayPal. For custom projects wire transfers or checks may also be used.
The Userlytics US and UK Panel comprises crowd sourced people from all backgrounds, operating in their natural environment, who receive incentives and a rating system. In addition, many of our clients ask us to custom recruit highly specific demographic participants from around the world.
Depending upon the product (Basic, Silver, Gold or Enterprise) study results are reviewed for adherence to Userlytics testing and quality control guidelines prior to clients receiving the results.
Our highest rated participants comprise people who've consistently achieved the highest performance ratings from both clients and the Userlytics team. You may choose to use them, or, alternatively, participants who have never participated in a study, or a combination, or a succession of both in a series of studies.
In our basic panel, for Education, those with < 4 years of college education are considered as having some college experience or a high school diploma or equivalent. Those with 4 years of college education or higher are considered to have a Bachelor's degree or graduate degree.
For Employment, those who are employed are segmented as self-employed, working part-time, or working full-time. However, you may request, as part of a customized recruitment, any degree of specificity and granularity in your demographic Persona requirements, anywhere in the world.
Depending upon the product (Silver, Gold or Enterprise), the maximum time for achieving tasks and goals can be 15 minutes, or higher. The post task survey questions are completed separately and do not impact the time to finish the goals or tasks.
We encourage you to utilize our rating system to help us improve the quality of our service over time. If for some reason a participant has not met your expectations, please contact us and let us know. We value your input and are always looking for ways to improve our service.
Yes, you may invite participants from our UK or Canada-based Userlytics Panel, or use a 3rd party panel provider, or invite participants yourself by sending them invitation links or posting them on your website or social media sites, or you can contact us for a customized recruitment quotation from anywhere in the world, at any incidence level.
When you switch from one plan to another, and the change is an upgrade (Basic to Silver, or Silver to Gold), then you gain immediate access to the new plan features and number of test results. If the change is a downgrade (Gold to Silver or Basic, or Silver to Basic), then you will still have access to your existing features and number of test results until the date of your next scheduled billing date, when the change will take effect.
We recommend using Microsoft Internet Explorer 8 and higher, Mozilla Firefox 4.x and higher, Apple Safari 4.x and higher, Google Chrome 4.x and higher.
Yes. Participants can reuse the invitation link multiple times. Each time the Userlytics Recorded is downloaded, an image of the Java applet will remain on the participant desktop. This can be eliminated, and will no longer work for that participant testing instance. However, the link the participant was sent/provided for the test can be reused multiple times, and each time they will be asked to download the Userlytics Recorder, an applet that automatically deletes itself from the cache after each test.