Remote Usability Testing Blog / Design

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  • AGILE UX SURVEY

    June 7th, 2016 agile ux testing

    The concept underlying Agile Software Development is of rapid and limited design and development iterations with a continual feedback loop and involvement on the part of the users. The testing implications of Agile SW development are fairly obvious: frequent iterative user testing of each design and development improvement.

    Unmoderated remote user testing, whereby user experience and usability professionals can set up tests and have participants respond to them at scale, from their home, anywhere in the world, is clearly a major part of the toolset for Agile UX.

    One of the most active groups of professionals focused on Agile UX, almost 15,000 members worldwide, is the Agile UX Group in Linkedin (https://www.linkedin.com/groups/3803162). We decided to run a survey with them and see how they use un-moderated remote user testing, how they perceived the value proposition, and what features would have them use this methodology more extensively, as well as obtain buy-in from colleagues and business owners.

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  • How to Conduct Usability and User Tests on Mobile Devices

    February 10th, 2014 How to Conduct Usability and User Tests on Mobile Devices

    For many years Agencies, Product Managers, Marketers, Usability professionals and Web Development firms have been able to quickly and inexpensively user test their prototypes and production sites by recording target Personas interacting remotely from their home or office.

    This has allowed an insightful method of iteratively tweaking the design and functionality of websites and digital applications to enhance usability and user experience.

    The explosive adoption and usage of Mobile devices in recent years has created a need for an easy way to perform usability testing of Apps on native mobile devices, in particular the user experience of unreleased Apps prior to launching them on Google Play or the Apple Store.

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  • Webcam based recording of participants in Mobile or Website Usability Tests

    February 3rd, 2014 Webcam based recording of participants in Mobile or Website Usability Tests

    A key consideration when planning remote usability tests with participants in their homes or offices is whether to record only the screen and device interactions, or in addition the participant himself/herself, through their webcam or a similar video recording device.

    For many years we have had the possibility of capturing the screen experience of remote usability participants, including their verbal "think aloud" commentary.

    The next generation of products that became available to usability and user experience professionals included recording the participant, in a "Picture-in-Picture" (PiP) video recording of the Usability test, usually via the Participants' own Webcam.

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  • OmniChannel Interaction: Implications for User Experience Cohesion

    November 28th, 2012 OmniChannel Interaction: Implications for User Experience Cohesion

    "Seduce me by allowing me to learn something new;
    Empower me by ensuring a coherent application thereof."

    Every CMO, Product-Brand Manager and Advertising Executive knows we are in the midst of a massive disruption in marketing & advertising; the fragmentation of the traditional one way mass communication model of radio, TV, and print into an exploding ecosystem of interactive and cross polinating channels is changing the game in unforeseen ways.

    In the US, online is about to displace TV as the largest media spend category, and within the category of online there continues to be a "Cambrian" explosion of channels and customer touch points, for both direct marketing and brand building.

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  • Mobile App Usability Testing with Remote Users

    November 2nd, 2012 Mobile App Usability Testing with Remote Users

    Mobile is hot. So is user experience, usability and customer experience.

    Whereas many websites designers, developers and product managers believe thay have a good control of the usability and user experience of their landing pages when accessed from a desktop, in relation to mobile, and especially mobile apps, they know they don’t know.

    So there is a huge interest in testing websites accessed from a smartphone or tablet (mobile browsing), and even more so in relation to the customer experience of interacting with mobile apps on iPads, Android devices, iPhones, Windows phone 8, etc, to optimize the mobile app usability & user experience.

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  • Unmoderated vs Moderated Usability & User Experience Testing

    October 4th, 2012 Unmoderated vs Moderated Usability & User Experience Testing

    One of the issues that comes up time and again when planning user testing (whether usability testing, user experience testing, online in-depth interviews (IDIs) for qualitative research, etc), is whether to conduct the tests on a moderated or unmoderated basis.

    Just like in politics, there are some who are firmly aligned with one type of testing or the other, and then there are the majority who see benefits for each methodology depending upon the context and the goals, and who may even wish to use both methodologies for the same project...

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  • Yes, make me think! (but only once...)

    August 7th, 2012 Yes, make me think! (but only once...)

    Despite years of investment in time and money by usability professionals in improving the user experience of their companies and clients, there are very few companies that delight and retain customers as effectively as Apple through compelling user interface interaction and experience design.

    Why? Is Apple simply a deity that we can admire and aspire to, perhaps try to copy but never reach its Olympian heights?

    Or is there something else preventing us from going beyond “good enough” user interface experience design? ...

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  • Apple Products Are Not Intuitive?

    March 9th, 2012 Apple Products Are Not Intuitive?

    It may seem counter intuitive, but they are not. What they are is “coherent” and the rules and proceses used to interact with them are consistent throughout; so even if you have to “learn” a new methodology of interaction, once you learn it, you are never surprised because it is applied commonly throught the user interfaces.

    In the same way that a reader or movie goer is willing to temporarily “suspend their disbelief” and enjoy a story, as long as the internal rules of the story, whether they are based on magic, science fiction, or speculation, are consistent and coherent and obey this “internal logic”, a good interface design does not need to be “intuitive”. It can be completely different than every method of...

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