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Usability Testing that Overcomes Time and Resource Challenges in Busy Organizations – New from Userlytics

June 6th, 2011 userlytics

Media Contact:
Phone: 415-217-3165
Email: marketing@userlytics.com

Bring a new level of user insight and collaborative intelligence into web projects at any stage of the development cycle through a comprehensive yet easily implemented SaaS Usability Testing Service.

San Francisco, California – Userlytics Inc. today unveils its new usability testing service. Userlytics is the first online usability testing service that provides the fast results, and comprehensive reporting that is required to make important development decisions in today’s exceptionally fast paced development teams. Userlytics combines the power of online testing with the convenience of an immediately available panel of testers to get actionable feedback for design decisions.

End users of software have an expanding number of choices, and user experience is an increasingly important factor for developers to understand to maintain competitive advantage. The introduction of Agile development methods has had a disruptive effect on design and usability efforts. Userlytics is providing a way to capture user experience at a depth and speed that fits into evolving teams. The solution is fast, flexible and affordable.

Groundbreaking Test Results

There is no other tool available that provides the comprehensive results found within Userlytics. Completed tests include full webcam video recording of the testers while they are working on the assigned task, as well as synchronized audio as they “think aloud” during the test. The rich navigational details include captures of their click flow with detailed screen shots and mouse positioning as well as time on task metrics. Testers provide specific feedback through our contextual commentary tool, which allows bubble comments anchored to page locations. There are also the answers to the survey type questions you may have included in your task. These details are compiled and available segmented by tester, by task component or aggregated across the test. You have a 360 view of individual tester experience. Results from 5 independent testers increases confidence that you have uncovered actionable details, and not simply collected anecdotal information.

“With a tester goal designed to take no more than 10 minutes it is easy to review the results – in fact, it is almost like having them sitting there in your office” states Dan Richards, the Product Development Director of Userlytics. “The reports and recordings are powerful tools to get designers, developers and stakeholders to reach common understanding of any user experience issues.”

Userlytics requires no site instrumentation in order to complete a test. In fact, the site does not have to be functional. Userlytics works well for testing posted wireframes or low fidelity prototypes. The only requirement is a functioning url.

Full Range of Testing

The Userlytics tests are conducted remotely, on any posted URL. Prototypes, production sites, and competitive sites can be evaluated. Tests are simple to set up, and the invitations and security are handled within the tool. Building a test is a snap, even for clients who have never encountered usability testing before. Sample tasks and questions are available, yet with one mouse click, you can choose to customize all of the goal, task and question fields. The choice is yours.

A best practice of 5 users per test is implemented by the service, and customers can select from our panel of testers, or provide their own. Tests are completed in the testers’ natural environment, at locations across the US, Canada and UK. Choosing Userlytics testers allows you to select pertinent demographics ensuring you have the correct mix of responses. However you choose your testers, the invitation process is securely handled for you, so there is no impact to your schedule.

Results are available within 48 hours. Often the first results can be viewed within one or two hours of test submission. Your personal dashboard can be viewed as the results come in, or you can wait until all 5 tests are completed. This quick turnaround enables you to have real user feedback in time to make critical decisions, regardless of development method, or time constraints.

Web designers, developers and user experience professionals use Userlytics to:

  • Answer architecture questions at a critical juncture in development
  • Validate design decisions with a geographically dispersed set of users
  • Conduct RITE testing with a wide variety of users
  • Share design feedback with skeptical stakeholders
  • Build a case to undertake detailed research for areas of concern

Pricing and Availability

The Userlytics service is available now for English Language sites.

Individual tests are available directly through the website for $299. Each test includes 5 completed test results, which have been validated for video and audio quality. Additional testers are available individually for $47. For usability consultants, online marketing agencies or web development/design firms who would like to take advantage of the Userlytics platform to complement your own services, expand your geographical reach, or address specific needs we would be delighted to hear from you. Please contact us.

About Userlytics

Userlytics SA is based in San Francisco California and Madrid, Spain. Our team collectively shares over 40 years of design, research and usability experience. We actively support usability and design organizations such as the UPA and IxDA. Learn more at www.userlytics.com

Demonstration?